Feedback has importance in
communication.
A sender communicates through
written or spoken words. Feedback
is needed in order to know how
effective the sender's communication
was.
A sender becomes better at
communicating after feedback.
Business organizations grow,
become profitable, after
listening to customers.
Customers use an organization's
products and services. Therefore,
they are the ideal people to give
feedback.
It's paramount, too, employees
understand the organization's
goals. Give them a voice by
allowing feedback. They will
feel appreciated, and loyal.