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A customer wants to return merchandise Store policy is that the merchandise cannot be returned what should you do?
Wiki User
∙ 11y ago
Apologize saying "I'm sorry was there anything wrong with this item?" it may just be a simple fix or guidance that is needed and they may decide to keep the item, if not try to find what you can do for the customer maybe give a discount on another item, offer an exchange, a coupon , or a store credit. If you can not do any of the above then explain explain the reason for the denial of the return not just the policy. Usually there is a good reason the policy exists find out why and explain it in plain english and always make sure to empathize with the customer be calm but be assertive.
Wiki User
∙ 11y ago
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What are the reasons of using customer service policy?
reasons for using customer service policies
Who is a customer service or customer relations officer?
This is the person who oversees customer service in general. The "officer" is the person who determines customer service policy - for example, how far the company can go to satisfy a customer, what constitutes how much a rep must take from an abusive customer, etc. It's a multi-faceted position focused on three sides: the customer, the company, and the customer service representative. This person will also, in the event a junior rep cannot answer a question, steps in with a mutually satisfying answer for all parties. After which, the officer will make sure the junior rep is sufficiently trained to handle the issue independently in the future.
How do you balance the needs and expectations of the customer with those of the organisation?
It is important to balance customer needs with those of the organization. Typically, an organization's main priority is customer satisfaction. In such a case, the best policy is to make sure the customer leaves happy.
Why is it important to establish relationship with customer?
Because customer are the part of the business and they doesn't want them to go away but instaed trying to get more customer via existing customer with the reaction of having good relationship with customer so that they can spread it between other people to be a customer. Its kind of business policy and principle.
What is a customer service charter?
This is a statement of an organisations policy on customer service standards and is made available so that everyone understands what the company undertakes to do in various situations. The charter will, for example, set out how customer complaints will be handled and resolved.
Does the 3 day return policy apply to merchandise?
Return policies must refer to merchandise. Services, another way businesses make money, can't be returned by customers to the business.
What is tradehome shoe exchange policy?
The Tradehome show exchange policy allows returns and refunds with a receipt. If customers do not have their receipt the item cannot be returned.
Whose homeowner insurance covers loss of merchandise stolen from a car the owner of the home or the owner of the merchandise?
The policy that applies to the merchandise owner, is the policy that would provide the coverage.
What is the return policy on the Currys Co UK website?
The merchandise return policy on the Curry's Company website states that if a customer is not satisfied with their purchase or if the item is defective, they have twenty one days to return the product for a refund, providing that the item is not damaged, all the original packaging is present, and the customer has a receipt for the purchase of the item.
What is motherhood.com's return policy?
Unfortunately, motherhood.com can only accept returns of new clothing. If you have worn and washed the clothing, it cannot be returned to motherhood.com because it is not new and cannot be resold.
What is the merchandise return law in Nevada?
Does nevada have a return policy on merchandise or is simply a corporation decision from store to store
What kind of policy customer prefer?
Is that a question? Which customer?
What is Gamestation UK's return policy for merchandise?
Gamestation has a 28 day on most stock items purchased online and for merchandise and books. TV and electronic equipment has only a 7 day return policy.
What was the policy of cash and carry?
You paid cash for what you bought and carried the merchandise out the door.
What is Shopko's refund policy?
Purchases can be returned with the sales receipt (original or duplicate), with proof of purchase through a credit card /debit card/personal check look-up, or unused merchandise valued under $20.00 can be returned with a state-issued ID for the lowest sale price in the last 90 days as a store credit. Merchandise returned with a gift receipt is refunded to store credit for the full amount. There are a several electronics items that have a 30-day refund policy (PC's, GPS, Portable DVD players, cameras, TV's, etc) & also include a 15% restocking fee should they be visibly opened & used. There are a few items that are non-refundable (in-store signage & product labeling says as much) like prepaid cards, prepaid cell phones, iPods, etc. Return merchandise can be refused if the returned item has obvious signs of misuse, abuse, &/or neglect.
When sending in proof of insurance do they call to verify policy number?
policy number keeps an important in a policy bcz it is a unique customer identification number and when a customer tell about his policy number it has each and every information about the him/her
How do you answer 'What is good customer?
if a customer complanied about an assocaiate in your store pricing or a policy what would you do
