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Call centers often offer automated service facilities but a live assistance option should always be available Why should you always offer this option to callers?
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They may be experiencing difficulties in entrie being accepted,
They may be unable to follow the self-service procedures,
They may be unable to use the keypad due to disability or other factors,
They may not have dual tone multifrequency (DTMF) phones,
They may require additional information.
Answer
This is due to the volume of incoming calls. In order to take care to all incoming calls, businesses install automated attendant in their phone system. Today this service is equipped with features such as dial by name directory, dial by extension, call forwarding service and customized greeting so that callers will be given a step by step option in navigating into a business phone system.
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∙ 13y ago
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What are the release dates for The Unwelcome Callers - 1898?
The Unwelcome Callers - 1898 was released on: USA: July 1898
Why is it important to give up to date information to callers?
It is crucial for an organization to give accurate and up-to-date information to callers in order to avoid misleading callers. It is also important because callers are more likely to do business with an organization that is transparent and gives them helpful and accurate information.
Why is it important to give accurate and up-to-date information to callers?
It is crucial for an organization to give accurate and up-to-date information to callers in order to avoid misleading callers. It is also important because callers are more likely to do business with an organization that is transparent and gives them helpful and accurate information.
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