External
complaints are important because it is a sign from the customer that they want to be part of the company which is why they want your company to improve on the service. this will also help your company to come up with strategies that will retain and attract customers because customers want to be happy and a good service is equal to happy customers. customers sometimes complain because their expectations has not been met.
Because customers are important. Why important? Because you have to have your customers to earn money. If you don't give them good services they won't come to you again AND they will persuade others not to come to you. So by giving bad service you will lose your customer and your future customers, but by giving good service you will get new customers and never lose any customer.
It depends what kind o company it is example; clothes companies sell clothes and they get the money from the customers who buy the clothing but companies that provide services get the money from the people who come for service or the government.
The employees of a company must be trained to prioritize customer service. Institute training programs the emphasize the prominence of the customer.
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when customers come back to get more product or service in stead of leaving or complaining.
Customer retention programs are designed to keep customers at a specific business. The benefit is that the company will continue to receive business from current customers as well as the new customers that come in.
internal customers are people within the business who depend on other parts of it.extenal customers are those who come to buy products.
Happy customers that come back to receive more of the service. or Undertake a customer review of the service.
Self advertisement Good reputation Good relationship with customers customers will always come back for your service Good business
Happy customers that tell their friends, and come back to do business again.
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.