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Explain the importance of effective communication in the delivery of excellent customer service?
Wiki User
∙ 10y ago
the customer is always right!
Wiki User
∙ 10y ago
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Describe a specific situation where you provided excellent customer service why was it effective?
Friendly smile and offer help when needed. It was effective at work.
What is the difference between good and excellent customer service?
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
What is the definition of an effective customer service?
Effective customer service is defined by the satisfaction of the customer and the customer's willingness to return to do business in the future.
Can you describe a situation when you delivered excellent customer service?
Yes indeed, I delivered and excellent customer service when I answered this question for you.
What are the characteristics of a company with a good reputation for customer service?
Strong and positive leadership It is responsive There's effective communication It's trustworthy Has accurate and strong financial
What are some hospitality organizations that can ensure effective customer communication?
organisations that ensure effective customer communication include; industrial relations representation, legal advice, opperational support and training initiatives.
Describe a specific situation where you provided excellent customer service why was it effective?
Friendly smile and offer help when needed. It was effective at work.
Importance of Information technology in todays organisation?
it is used in communication for inventory management for data management for customer relationship management
What is the importance of customer handling?
Explain the importance of customer handling
What is the difference between good and excellent customer service?
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
How to Handle call center customer?
Customer service is the support you offer your customers. In handling a call center customer, you must have patience, effective communication skills and negotiation strategy. Approach customers in a proper way.
Why effective communication is important for McDonalds' to ensure McDonalds' success?
because effective communication is an essential part of delivering customer service. Effective communication does not necessarily mean verbal or means of communicating, there is written and sign language for those people or employees who are verbally impaired communication in all business should be handled professionally and customer's should never feel left out because you have suddenly decided to speak in a different language than they do. All the communication should be held in a professional and yet approachable manner, communication is referred to as soft skill. Because this is a skill that is learned gradually as you go on with experience, as well as being sustain by precise training
What is the definition of an effective customer service?
Effective customer service is defined by the satisfaction of the customer and the customer's willingness to return to do business in the future.
Why it is important to communicate with customers appropriately?
It is of utmost importance that our customer should be satisfied from aur services or product , to bring satisfaction to customer it becomes important to take care of his need and requirements , things are to be manged from a customer`s view point and for that communication with customer becomes the need. e.g. every company has call centre or a helpline it is communication to get the right feed back to give improvements.
How can you provide excellent customer service at Sneaker Villa?
How would you provide excellent customer service at Villa
What are guidelines for effective communication with a customer?
listen be polite. always have a soft but firm tone in the voice make them feel comfortable. a smile is a good way to do that.
What does it mean for someone to have an excellent call from a customer?
In the Customer Service field, there can be many different kinds of excellent calls. Typically, an excellent call would be one in which a great rapport was developed with the customer.
