Call the Motorola Company, not Tracfone. The number is in your phone's manual, the operator can reset your password for you.
You would request a password reset.
Reset
If it's a desktop computer and you forgot the BIOS power-on password, you can reset the BIOS by closing the "cmos reset" jumper on the motherboard.
restore it
You don't have to factory reset the device if your cousin forgot the password. Just use the link that says, 'forgot password' and a link will be emailed that will allow her to get in and change the password.
You can reset the phone if it is an android. Moreover there is an option of forget password. It can reset your password if you want to.
There is an option in the sign in to find your lost password. It probably says: "Forgot your password" or "I forgot my password". Just click that and reset your password, simple.
You would need to use The Password Reset Feature.
I used third password reset software!
call Quick Heal Support, they will reset password for you
If you have forgot your password you have to reset it via computer
Plug it into your computer and restore it.