How do you answer 'describe your last job' in an interview?

Answer 1

Think of a time when there was a problem on your job and you assisted in solving it. Then explain the scenario to your interviewer. For example, you are a cashier at McDonald's and a customer complained that he received cold french fries. You helped by giving the customer a fresh order of hot fries. Therefore, you response in your interview could be: "Whenever there are issues I try to solve them in a quick and timely manner. For instance, while working as a cashier at McDonald's I had an unsatisfied customer who complained of receiving cold french fries. I apologized to the customers and gave him a fresh order of hot fries. The customer left happy because I addressed his needs in a positive and quick manner."

Answer 2

If you're not the supervisor or in management, you have no business making business decisions, so choose a situation for which you have the authority to deal with the issue. For example, if you sell faucets and the only one you have left is the display, you could call another store that has some and get one sent to you. You wouldn't delegate that problem to a "proper channel" because YOU are the proper channel.

If it is an issue that you do not have the authority to solve, what you want to do is get the name of the person who has the problem and his/her phone number. Call your supervisor and if he/she isn't there, leave a message about the situation and give the person's name and number. The customer will have to be patient because there's nothing you can do.

Also, tell your co-workers about the situation, and let the next shift be aware of the situation as well. It's all about communication and delegation of authority in business. If you were hired to solve problems, then of course, tell them of your problem solving skills.

Basically, the interviewer wants to get an idea of your judgment and decision making skills, as well as what factors you considered in your decision and whether or not you involved or consulted others. More and more, companies are looking for critical thinkers who use good judgment both for the customer and the company.

Answer 3

Think of a stressfull thing that happened at your last job. Then write a short description of what it was and what you did. Did you work to resolve the problem? Did you remove yourself from the problem and let other handle it? Stuff like that. Just a short explaination of what happened.

This is more related to problem solving., first, think of a problem you had in you work and what is the action/ solution you have taken to resolve. It is always better to explain the point in logical order with a good example.

When answering a question like this, you should always try and remember two things:

• use an example
• use the word 'teamwork'

Employers want to know how you handle stress, how you worked through that problem, and if you're a team player.

I was young and naive, and I quit. I was being treated with such disrespect and was being sexually harassed. I didn't know I had grounds to sue and that if they continued to treat me that way they'd be liable. I couldn't take it, so I left after my shift one day and never went back.

I completely regret handling it that way because I was there 3 years and built up a lot of skills and experience. Had I known then what I know now I'd have come right out to the manager that the person he needed to speak to was not me and that things needed to change. I now know better.

Think of specific problems or situations that really tested your skills and abilities and had positive outcomes. Describe the way you analyzed the situation, the skills you used to constructively deal with it and what your particular contribution to resolving it was. Always try to end on a positive note.

Answer 4

The best way to answer a question like this on an interview is to come prepared with several examples of situations in the past where you have encountered a workplace problem and how you successfully handled it. These are called "skill stories" and illustrate your talents directly.

Answer 5

Think of a situation (incident) or a skills that you do not have. Explain it as an Obstacle to progressingt further and then identify the specific things that you did to overcome this. e.g. lack of skills, when home and read up on it, asked a more experience staff member what they would do. I didn't handle a customer on the phone very well, asked a more experience staff member how I could have turned that situaition around. Practiced on the next customer and was amazed at the results. Do not, name a "Person", e.g. Boss or another staff member as an obstacle. Tends to suggest that you may not be a good team player, hence the recommendation that you use situation or skills.

Answer 6

You could talk about a time when the numbers didn't add up for payroll and you had to go back and figure out who had entered numbers wrong. You could also talk about a time when you had to figure out schedules and make them work when everyone had different availability.

Answer 7

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Answer 8

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