answersLogoWhite

0

How do you dialogue with a customer?

Updated: 8/18/2019
User Avatar

Wiki User

12y ago

Best Answer

The most important form of dialogue with a customer is seeking information:

  • What does the customer want.
  • What does the customer need.
  • What are the customer's expectations related to what you can provide.
  • In a sales based dialogue, what is a customer willing or able to pay for what they are seeking.
  • When you can't provide for the needs of a customer, never end a dialogue with 'I'm sorry'; always end with a next step for the customer to fulfill their need, 'I'm sorry that we don't provide that but here are some alternate (sources, ideas, information, etc.).

Dialogue with a customer should always be professional, using good manners. Never talk down to a customer or tell the customer that they're wrong (even when they are), redirect the dialogue in a direction that will benefit the customer's need. Professional, polite dialogue does not mean using big words or a stiff manner, it should be as casual and friendly as is appropriate for the setting, for example the delivery of furniture would be more casual than at the intake desk at an emergency room.

When interacting with a customer, the goal is to understand their need in relation to what you can provide. You accomplish this through dialogue.

User Avatar

Wiki User

12y ago
This answer is:
User Avatar

Add your answer:

Earn +20 pts
Q: How do you dialogue with a customer?
Write your answer...
Submit
Still have questions?
magnify glass
imp
Related questions

Can you give me a sample dialogue of a call center agent and a customer?

no


How do you make A sample conversation between salesman and customer translated in Arabic language?

You do exactly that, e.g. you write a dialogue that you would expect a salesman and customer to have. (Something like: S: Can I offer you a new car?, C: Sure. Do you have one for $30,000?, etc.) You then translate it into Arabic.However, this website is not designed to do your homework for you and people will not do the hard work of writing this dialogue and translating it for you here.


What is movie dialogue?

Movie dialogue is dialogue of movie


What is sentence for dialogue?

The screenwriter is polishing up the dialogue.


Does the term line of dialogue mean literally one line or a string of dialogue?

The term "line of dialogue" simply means a sentence or phrase of dialogue...not literally one line of dialogue.


When was A Dialogue created?

A Dialogue was created in 1973.


Sentence for dialogue?

my teacher made a dialogue


When taking customer service calls what is the difference between dialogue and idle conversation?

Any call that has two-way conversation would be regarded as dialogue. Idle conversation is a type of dialogue, also known as banter, that may be considered by some as meaningless small talk. I would argue, however, that -- especially in business situations with a stranger -- small talk is exceedingly valuable for better understanding, building rapport and, ultimately, trust.


When does a dialogue occur?

The word "dialogue" means talking -- dialogue occurs all the time, all around you.


What is mixed dialogue?

give an example of mixed dialogue


What is suggestive dialogue?

"Suggestive dialogue" refers to the dialogue in the program that may refer to adult subjects, usually sexual.


When was Security Dialogue created?

Security Dialogue was created in 1970.