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While testing an application, we try to see if a certain set of requirements are met by the application or not. But, when it comes to a user facing site then apart from concentrating on functionality software testing services provider have to look into few usability features, performance and security involved with the application.
Let's take an example of a loan management site, with functionality perspective we look whether the new customers able to apply the loan or not.
We need to test ease of using the site too. For example - if a user has to go through 2-3 pages just to fill the basic information then it is possible that they may get annoyed. So, such issues should also be addressed.
Testing the performance of site completely might not be in scope but we can test few areas to check its performance at peak hours. Similar the case with sites where secure access is involved we can test whether the application gets auto-logout successfully or not if the site remains idle for particular time period (say: 10 minutes).
In this way, we can easily figure out how important it is when it comes to user facing site.
Hope this information is helpful for you.
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