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I have been a purchasing agent for about 25 years and the best summary I can offer is this: Reduce the amount of handoffs, buy value not lowest cost necessarily and be nice to end users (your customers). By reducing handoffs between departmental requestors and approvers and the amount of forms needed/physical signatures/excel spreadsheets maintained will increase profitibility. If you work for a company that is larger that has an ERP system get management sold on the idea of electronic requisitioning and approvals. If you don't you will be re-entering data that someone else has already had to enter. If you can accept email approvals in lieu of chasing someone down for a physical signature you are much better off! And most ERP systems allow you to attach a document - so you save the approval email and stick it to the PO. From your question it's hard to know if you are approaching this question from a position in purchasing or outside of purchasing...hope this was helpful!
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