The front office department is the first impression clients have of an office. They need to be friendly, warm and professional. They also perform many important duties such as answering the phone, greeting clients and providing a front line of security.
The major sub department of front office in hotel industry are listed in the 5 categories are :-
1. Resrvation
2. Registeration
3. Concerige
4. Bell service
5. Cashier
An office consists of many departments. Some of the positions that could be considered front office are the secretary, receptionist, and the office manager.
There are various sections of the front office department. The most common ones include reception, mail room and telephone switchboard.
The front office department in hotel operations is responsible for customer service and maintaining inventories. When they fail at their job the hotel could have disappointed customers.
relationship between the front office and the security office
how to write a transfer letter from housekeeping department to front office
The front office department is interrelated with the human resources department due to the fact that human resources relies on the front office. The front office is generally the point of contact for students, who may need human resources. Human resources may also use the front office department to distribute applications, and other types of paperwork.
hirarchy of front office staff
The front office department at most hotels is the department responsible for taking care of guests on arrival and departure. The department operates the front desk area and sometimes the concierge desk.
Front office deals with customers i.e. Receptionist, sales. Back-office supports the imternal operations of the company.
be patient
Yes
Concierge
Smoking it
commision matters