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Is customer feedback important for an online store?

Updated: 9/26/2023
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JaslynnJoangp8266

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7y ago

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According to Podium, a whooping 93% of people say that reviews impact what they choose to buy. That itself explains how important online reviews are for businesses.

It is only through Customer Feedback that you can identify your Brand Advocates and nudge them to be promoters for your online reviews and your business.

Customer Feedback also gives Customer Insights to help create better Customer Experiences. It helps to improve Products and Services, and make better business decisions.

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Sonika Mehta

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3y ago
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Q: Is customer feedback important for an online store?
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