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As in it was literally born a week ago? Or, that you purchased it a week ago? If it's truly only 1 week old it probably can't climb them, physically, yet. Even if it's older than that it could still have trouble if it very young as it probably hasn't done anything like climbing stairs yet. If it is big enough try putting a small treat of tiny pieces of natural cheese on each step or a tiny piece of a vegetable to encourage it to climb. Hope it works for you.

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Q: My hamster is a week old and i bought stairs for him from the store that he could go up and down on. but he never does them. he gets near the stairs but doesnt come down or up. is this normal?
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