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Now a days, companies use advance feedback systems to analyse their business. The system may including one or more of the following techniques to get customer feedback:

1. Surveys

2. Data Hub (panel which keeps the company & customer connected online).

3. Communities: The companies create special communities where the customers can interact.

4. Social Media: Customers provide feedback on official social media accounts of the company.

5. By connecting with the customers after the sale via the means of calls, sms or email.

6. By lending the feedback system to feedback handlers.

Source: questback.com/uk/enterprise

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Q: The techniques for collecting and analysing customer feedback?
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Feedback Forms Online Feedback WidgetsCall BackAutomated calls with IVRTwittermay be a few more


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