Tips when applying for a call center agent or customer service representative job?

already exists.

Would you like to merge this question into it?

already exists as an alternate of this question.

Would you like to make it the primary and merge this question into it?

exists and is an alternate of .

Working as a customer service representative requires the employee to effectively deal with customers who have very different personalities and temperaments. What experiences have you had that demonstrate your skills in dealing with different types of people?
Employees occasionally have to deal with angry and verbally abusive customers. Assume an angry customer begins yelling at you about some problem she's having with your company. However, you are not personally responsible for the problem this customer is having. How would you deal with this customer?
Assume the following: A customer calls and tells you that because of some unusual circumstances, he's going to need some extra time to make his payment. Assuming you have the power to make the decision, what other kinds of information would you want to have before making a decision about his request?
From time to time, you may receive requests from customers that are not in line with standard policies or procedures. In some cases, we're able to make exceptions to our policies and procedures, but in other cases, we're just not able to do what the customer requests. If a customer asked you to do something that clearly could not be done, what would you say and do?
Dealing with a high volume of customers is a requirement of the job. Tell me about a time when you had to work under pressure in a fast-paced environment. How were you able to perform successfully in this environment?
Taking calls while typing is a requirement of the job. Describe your talk and type skills, when have you used this skill in your work history? What is your typing speed?
How do you calm down an angry customer?
How many languages do you speak and/or write? Describe your fluency level.
Describe a time when you had to deal with an irate customer who was abusive? How did you handle it?
1- Be your self
2- Talk business
3- Add a value to the interview
1. Is customer always right? why?
2. What are the main attributes a call center agent should have? do you have them?
3. What is a call center?
4. What are the different departments in a call center?
5. Why should a call center hire you?
6. What is the customer service for you?
What are the main skills a call center agent should have?
How to handle an upset customer?
Is customer always right ? and why?
Why should we hire you?
Call Center knowledge requirements will vary depending on the company, product and scope of the position. However typical knowledge requirements for a call center position include:
*Typing/keyboard (usually over 30 wpm)
*basic computer and technological knowledge
*knowledge of relevant software applications
*numeric, oral and written language applications
*administrative procedures and information processing
*customer relationship principles and practices
Questions around the knowledge requirements can be answered by reviewing your CV or resume as they refer directly to your qualifications, training and work experience. Prepare for call center interview questions that explore your relevant training and work task experiences relating to the specific knowledge requirements listed.
Examples include:
What are your computer skills and what software applications have your used?"
"What size was the customer database you dealt with?"
"How many calls did you take/make in an average day?"
"What was the average length of each call?"  You definitely want to emphasize good customer service skills and problem solving. Think of an example or two for each. Staying calm under stress. Also, if you're experienced in this type of work, call volume -- the number of calls per hour.
Call center interview Questions and answers
1- Attitude
2- Team work
3- Patience
4- Computer skills
5- Communications
These are the main attributes you need to focus in.
call center is a firm that takes upon itself the responsibility of handling telephone calls of a big company that has a huge customer database but doesn't want to invest in the staff required to handle customer calls. For example, when you call up for airline reservations, directory assistance or PC breakdown help, the calls will most likely be handled by a call center.
Here are the top 5 call center interview questions and how you must prepare for them:

1. Question: Tell us about your previous call center work experience and describe the manner in which you serviced the customers?

This question may be thrown at you in the middle of the interview and you must be prepared for it. Before heading for any call center job interview, you must always review your past work experience and note down the highlights.

Also, call centers look for team players, so focus on the successes you achieved with a team and talk about the achievements as being part of a team effort, not as your personal achievements. As far as the customer service part goes, you have to lay it down straight - tell your prospective employers about how you handled customers without any fiction thrown in.

2. Question: Are you proficient in using different software? What are your computer skills?

All call centers use net telephony because it is cheaper than using land lines. Next, all call centers have a customer database and you must figure out what software is used for maintaining a customer database across different call centers.

Then there are the log files, which have to be created after every call is answered. Finally, there are the usual applications such as MS Word, Excel, etc. Figure out all these software before you go for the interview.

3. Question: This is not really a question, but the interviewer/s will be judging you by your communication skills, the way you deliver your lines and by your grammar.

So, when you are speaking in the interview, remember to speak in a clear and concise way and pick and choose your words. Use short sentences and deliver them in a slow, patient manner.

4. Question: What does a call center mean to you?

This question may seem harmless, but its connotations are huge. The interviewer is trying to gauge your seriousness and commitment to the job and this question is a standard call center interview question.

Remember, you have to reply to this question in all seriousness and earnestness - never ever give the impression to the interviewer that you are taking the job just until you get a better one or for fun and profit. Be serious and say in a formal voice that you want to make a career out of working in a call center.

5. Question: Describe the importance of teamwork and team spirit?

All call centers thrive on team spirit and if they get a whiff that you are a loner and will turn hostile while working in a team, they won't hire you. So, go ahead and pick up some management books that expound the virtues of teamwork and lay it on thick during the interview.

These are the top 5 call center interview questions you can expect to be asked. If you have applied for a technical job, then expect the questions to focus on the technical subject with all the others questions being mainly fluff.

A call center manager's interview questions will mostly focus on team building, team spirit and man-management skills. So, whatever job it is that you have applied for: prepare in the manner we have advised you and you will come up trumps.  Honest , and be confident..  How do you negotiate with clients,telephonically to achieve a win-win situation?
be patient, focused on business always have compliment and manners
16 people found this useful

What is the job description of a customer service representative?

Answer . The following is an edited exerpt from the Occupational Outlook Handbook:. "Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. These customers may be individual consumers or other (MORE)

What is a customer service representative?

These are typically people that answer phones in large call centers to assist customers. It may also be a term used in some places for people that work on the floor in the store. Their primary job is assisting customers with their purchases and answering their questions.

Customer service representative?

costumer service representative is the one who can assist theperson, can answer the question of the costumer or one person. sir my home is not working it do ot show me any post sir please help me out sir

How do you answer 'Please tell us about yourself' in a job interview if you finished nursing and applying for call center agent?

When a prospective employer asks that question they want you to give them this type of info.:. Do you get along with people well?. Are you A dependable person?. Are you punctual?. Where do you see yourself in 5 to 10 years?. Where do you place your job in your life compared to things like hobbi (MORE)

Qualities of a customer service representative?

customer service representative has to include job aspects that showcase the applicant level of knowledge, skills and experience on this type of job. You may talk about any job related services you've provided in order to expressively present your background. The article attached provide basic r (MORE)

Why do you want to apply as a call center agent?

A call center agent works in a quiet environment with other agents.You may want to apply as a call center agent due to the ability tohelp callers with their problems or answer questions aboutproducts.

What is the job description of a call center agent?

Here are the job description for Call agents . answer calls and respond to emails . handle customer inquiries both telephonically and by email . research required information using available resources . manage and resolve customer complaints . provide customers with product and service i (MORE)

Who is Customer service representative?

A customer service representative is a person who handles ringingup purchases, processing returns, and giving helpful advice tocustomers. Anyone can be a customer service representative,although it helps to get hired if one has previous salesexperience.

Hello you are looking for a call center in India who can handle your order taking and customer service Any tips?

Hi, Well selecting the right call center in India service can be a tedious job. I spent several hours trying to find a call center in India. I got burnt twice and I finally found a company named International Services Outsourcing. They are based in Los Angeles but they have their call center in I (MORE)

What is your idea of customer service representative?

A Customer Service Representative (CSR) should be able to handle problems,assisting in sales.The CSR is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensur (MORE)

What does a customer service representative do in a call center?

that depends if customer service representatives is in a VA or NVA account. For VA A CSR is basically handling, answering telephone calls to inform, update and answer customers or subscribers concerns, querries and complaints relative to the type of account they are into during the entire log (MORE)

Why you apply call center agent?

Because I have over two years experience in a call center environment and I enjoyed resolving and helping with customers with their needs and issues.

A call center agent or customer service achievements job?

A call center agent or customer services representative jobrequires various things like: . Listen and respond to customers' needs and concerns . Provide information about products and services . Take orders, determine charges, and oversee billing or payments . Review or make changes to custo (MORE)

What is the job description of a directv call center agent?

As a DirecTV CCR, you are basically given the opportunity to sit at a cubicle, get a call, and troubleshoot with a customer who is either the dumbest excuse for human flesh in planet earth, or think they are the smartest person to walk the earth and knows more than you, despite they called in for te (MORE)

How does a person hire in a job in call center agent?

hire me bacause im a good person and i have a unique strong technical skeels and i have the abillity to build a long term calls to the costomers and i know that your company whoud guide and help me to acheave my dreams and my carrer.

What do you call a person that applys decals vinyls and custom paint jobs to cars?

I am not sure what the actual person would be called but I wouldassume a body shop is who you would need to call to have this done.Some body shops are better than others and some deal with mostlycollision work. I would start calling around and asking you maywant to find a body shop that deal is rest (MORE)

What is the impact of call centers on customer service?

Call Centres can be divided into two sections. a) Those teams who are engaged in bringing new business by phoning people or companies and explain their product advantages to the customer, and b) those teams who answer customer's queries concerning proudcts they have already purchased from that compa (MORE)

What have you learned from your previous job that you can apply to a call center?

To be a good listener first and listen to the customer's requirement before prompting suitable solutions. Customers call in for a purpose and that is the basic thing that needs to be addresses. Other VAS that we would like to provide to walk an extra mile to delight the customer follows later when t (MORE)

What are the job and responsibilities of a call center agent?

It is Outbound based assistance. This means that a call centre agent will only be able to take calls, not make them. Their responsibilities include (bt not limited to), customer service, support, providing information, assisting with queries, entering of data etc.

How does one apply for customer service jobs?

If you are wanting to apply for customer service jobs you should have a resume and go apply at your local employment office. You can also go in person to the companies you wish to work for and apply.

How would one get a job in call center service?

The first thing one should do is look for openings for jobs in a call center. Once they find one that they like, they can apply for a job there by filling out an application. They are also required to go to an interview to test out your speech and communication skills. Before the interview however, (MORE)

What are customer service centers for?

Customer service centers are for people who purchase products through a store, and then have a problem or question of some kind regarding the product. They may want to complain about a faulty product, return a product, or simply ask how to use it.

What companies offer services for outsourcing call center jobs?

There are so many companies which offers outsourcing call centrejobs: . Aditya Birla Minacs . Affiliated Computer Services . Datacom Group . Firstsource . Genpact . Headstrong . Go4Customer . InfoCision Management Corporation . Inktel Direct . IQor . NCO Group . One World Dir (MORE)