What are the duties and responsibilities of a facilities manager of a hotel?

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• Overall responsibility for the operations of the Hotel • Analyze company operations to pinpoint opportunities and areas that need to be reorganized, downsized, or eliminated
• Allocate funds to departments and approve expenditures based on budgetary guidelines
• Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations
• Supervise Hotel's staff
• Manage the Hotel to achieve the set financial target
• Meet and Greet guests
• Establish and maintain cordial relationships with hotel members
• Responsible for preparing budgets, marketing strategies and setting targets for the Hotel
• Prepare and submit reports to the Management Committee of the Hotel
• Live on Hotel's premises and be on call 24 hours a day to resolve problems or emergencies
• Review and analyze expenditure, financial, and operations reports to determine requirements for increasing profits, such as need for increase in subscription
• Recommend capital expenditures for acquisition of new equipment, which would increase efficiency and services
• Approve requisitions for equipment, materials, and supplies within limits of the budget
• Direct investigations into causes of customer complaints and report to Management Committee, if necessary
• Negotiate contracts with equipment and materials suppliers
• Act as representative before government commissions or regulatory bodies during the review of policies or procedures
• Recruit and monitor staff
• Conduct performance appraisal/review for staff members under your supervision
• Meet with all managers to review/discuss their staff members' performance appraisals
• Meet regularly with department heads to keep informed, offer direction, plan and coordinate
• Responsible for informing new members of the Hotel's rules and regulations
• Responsible for the administration of the Hotel's sporting and gaming facilities and activities
• Responsible for the overall management of the operations of the Hotel
• Any other duties assigned
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What are the duties and responsibilities of a hotel bellboy?

Bell boy job duties range from, . Carrying the guest's laundry from the rooms to the laundry room, and back to the rooms . Opening the front door for guests . Receiving telephone calls that come to the front desk in the absence of the attendant . Respond to bell calls from guests either from the rooms or from where they are e.g. at the door . Loading and unloading luggage from the vehicles that the clients either come in with or are leaving in . Should the client require to book a wake up call, the bell boy needs to be on hand to book and make the call at the appropriate time Skills needed: . Good interpersonal skills . Good Communication Skills . Very presentable and well groomed . Very attentive and be able to think on his feet . Extremely agile as the job demands speed and efficiency in its execution

What are the Duties and responsibilities of front office manager in hotel?

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The FOM usually works a regularly scheduled front desk shift and must be available to work any shift as needed. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities.

What are the responsibilities of a hotel manager?

A hotel manager is responsible for ensuring that all customers areserved in the best possible manner. The manager also ensures thateach employee executes their duties professionally.

What are the duties and responsibilities of concierge in the hotel?

1. Welcoming guests upon entry and to bid them farewel when leaving the hotel. 2. Ensuring that guests acquire high quality services to build goodwill between hotel and guests

What are the duties and responsibilities of a restaurant manager?

Well you have to make sure that every one is under control, as well as make sure every thing is neat and tidy.

Duties and responsibilities of marketing manager?

The duties and responsibilities of a marketing manager varieswidely. Key responsibilities may include: researching and reportingon external opportunities, understanding current and potentialcustomers, managing budgets and measuring success.

Responsibilities and Duties of a General Manager?

One who can take care of Human resources, Finance, sales and marketing, Business Development , Operation, Administration, Security, House keeping...etc. in Hotel Industry.

Duties and responsibilities of General Manager?

Plan, direct, or coordinate the operations of companies or public and private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Includes owners and managers who head small business establishments whose duties are primarily managerial. Oversee activities directly related to making products or providing services. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

Duties and responsibilities of a hotel bellboy?

assists or escorts guests during check in and check out and runserrand for the Fron desk

What are the duties and responsibility of waiter in hotel?

greeting a guest in a right way ...clear up dirty all equipment service and chinnaware ,clean a dishes dirty on table.. \n \n \n \n \n \n\n Waiter dan Waitress adalah Seorang yang melayani / menyajikan Makanan dan\nMinuman di dalam sebuah Restauran atau Bar. Waiter juga terkenal dengan sebutan\nSteward atau Commis de Rang. Definisi yang Lengkap lagi menyatakan bahwa Waiter\natau Waitress ialah “ Karyawan / karyawati di dalam sebuah Restauran yang\nbertugas menunggu tamu – tamu, membuat tamu merasa mendapat sambutan dengan\n“Baik” dan “Nyaman”, mengambil pesanan makanan dan minuman\nserta menyajikannya, juga membersihkan restauran dan lingkungannya serta\nmempersiapkan meja makan ( table setting ) untuk tamu berikut dan operasional\nselanjutnya. \n\n Seorang Waiter dan Waitress selalu menjaga \n “lingkungan pelayanan” dan restauran sehingga sesuatunya siap untuk\nkelancaran dan “EFISIENSI PELAYANAN” . Seorang Waiter dan Waitress yang Baik\nharus memiliki / memenuhi Kriteria tertentu, Kriteria tersebut antara lain\nadalah sebagai berikut : \n\n 1. \n Memiliki kesadaran Sosial\nyang Tinggi dan Bertanggung jawab akan Tugasnya sebagai Pelayan atau Pekerja\ndalam bidang Usah Pelayanan. \n\n 2. \n Memiliki Tingkah laku (\nAttitude ) , Sifat dan kebiasaan – kebiasaan yang Baik. \n\n 3. \n Dapat dan Bisa\nberkomunikasi secara lancar dan efektif dengan Pelanggan atau Tamu. \n\n 4. \n Memiliki Pribadi yang\nmenyenangkan, ramah dan sopan. \n\n 5. \n Berjiwa pantang menyerah\ndan pedagang yang handal. \n\n 6. \n Selalu bersedia untuk\nmelayani para tamu sesuai dengan Harapan tamu. \n\n 7. \n Memiliki Pengetahuan (\nKnowledged ) , memahami tugas yang menjadi tugasnya. \n\n 8. \n Memiliki Keahlian ( Skill ) dalam bekerja secara\noperasional persedur. \n\n \n \n Normal \n 0 \n \n \n \n \n false \n false \n false \n \n EN-US \n X-NONE \n X-NONE \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n

What are the duties and responsibilities of a hotel housekeeping?

the duties and responsibilities of a hotel housekeeping its hardwork that they are not doing hazardous things the might caused their job insufficient.professionalism is very important in all job or work.it has a corresponding responsibilities so that job well done.....

What are the duties of a hotel sales and marketing manager?

A hotel sales and marketing manager is responsible for creatingplans and bringing in business to the hotel. Usually the focus onlarge groups to fill their conference rooms and drive up food andbeverage sales.

What are the duties and responsibilities of a brand Manager?

• Ensuring that the CEO shares the primary brand champion role with you • Ensuring that the brand has a carefully crafted mission, vision and promise • Maximizing relevant brand differentiation • Ensuring that the brand has an attractive personality • Making sure the brand stands for something important to the target customer • Making sure all employees understand what the brand stands for • Aligning organization strategy with brand strategy • Creating and sustaining organization-wide passion for the brand's mission, vision and promise • Ensuring that the organization delivers against the brand essence, promise and personality at each point of contact the brand makes with employees, customers, shareholders, the press and any other stakeholders • Ensuring that the brand acts with consistency and integrity • Maximizing the target customer's awareness of the brand • Infusing the brand with relevant innovation • Keeping the brand alive and "vital"

Duties and responsibilities of a hotel general manager?

the general manager counts in super senior of the hotel he worked under the aria general manager his responsibility run the hotel with achievement of target in cost and quality this is the short form of GM.

What are the duties and responsibilities of an estate manager?

An Estate Manager is typically responsible for running a private estate, usually multiple homes and or properties, sometimes located in different countries. An Estate Manager's profile will vary depending on the individual candidate and the needs of the estate. An Estate Manager has formal training and has previous experience as a Household or Estate Manager. Formal education in addition to computer and accounting skills are commonly required, as well as a broad base of knowledge relating to general household management duties. What are the responsibilities of an Estate Manager? This position may require a candidate who lives at the Estate (typically in separate quarters). The duties may include the following: Traveling between homes Cooking and/or gardening for the home or homes Hiring and directing other household staff Booking travel arrangements Maintaining household security Running errands Organizing and running large household events, parties, etc. Managing the household calendar Performing bookkeeping and/or accounting tasks Managing designated projects

Duties and responsibilities of trainee captain in hotels?

Job Description: Captain/ Trainee Captain Responsible for operating F&B outlets assigned to him/ her. Role & Responsibilities Monitoring & ensuring F & B service operations are running smoothly. Organizing duty roster of service staff. Cost control, inventory, Training Maintaining SOP for quality. Should able to introduce innovative ideas for generating targeted sale Guest interaction, menu planning. Addressing guest requirement and reaching to them.

What are the duties and responsibility of a general manager?

Duties and responsibilities of a general manager include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Includes owners and managers who head small business establishments whose duties are primarily managerial. Tasks . Oversee activities directly related to making products or providing services. . Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. . Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. . Manage staff, preparing work schedules and assigning specific duties. . Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. . Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. . Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. . Plan and direct activities such as sales promotions, coordinating with other department heads as required. . Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. . Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

What are the Duties and responsibilities of assistant manager in hotel?

Asst. Food and Beverage Manager to assist Food and Beverage Manager and his department how should be run as per the company policy and procedure and meet the company goal or objective of course to see the hygienic to complete operation with restaurant and banquet. other food and beverage outlet with the other department coordination to do job fulfill.

Duties and responsibilities restaurant manager?

Manage cost and operations of both labor and goods. To train and set standards for staff, ordering goods maintain operational goals and objectives. To ensure the safety and well being of staff and maintain patron satisfaction.

What are the roles and responsibilities of a duty manager?

A hotel duty manager, also commonly called a hotel manager in the United States, is in charge of a hotel's daily operations. She is required to guarantee optimum guest relations concurrent with managing and supervising departmental managers and staff members. Her job is to create a warm and welcoming atmosphere that encourages guests to return and to recommend the lodging facilities to others.

What is the duties and responsibilities of a room attendant in a hotel?

Room attendant are responsible in cleaning the guestrooms, rendering night turn-down-service, giving guest requests and maintenance and cleaning of guestroom hallways, service areas (including linen closet and room attendant's comfort room) and guest elevator / service trucks.)

What are the duties and responsibilities of a telephone operator in a hotel?

I would list all of the job duties you did as telephone operator (multi-line phone system, taking messages, transferring calls). Just be sure you list all of duties you performed in this position.

Duties and responsibilities of assistant front office manager in hotel?

They are responsible for hiring and firing employees. They willtrain employees, keep record of all inventory of the hotel. Theyare also in charge of any customer complaints.

What are duties and responsibilities of different personnel in the hotel?

There are many positions available in hotels. At larger hotels youmay find front desk personnel, night auditors, concierge staff, abell captain and bell staff, banquet and catering staff,housekeeping, and more.

What are logistics managers Duties and Responsibilities?

Logistics managers usually organize the storage and distribution of goods. They plan and manage the movement of goods using a supply chain. They oversee shipments to consumers and retailers.

What are the duties and responsibilities of a dining facility manager of a company?

The duties of a dining facility manager are likely to be - to oversee menu planning, food ordering, meal production and service - supervise the purchasing, receiving, and inspection of food and non-food items - prepare daily/weekly/monthly food service reports - be responsible for running an efficient, quality operation - supervise food service union employees; day-to-day management, training, scheduling, daily employee informational meetings, employee counseling, and performance evaluations

What are the main duties of a security manager in a hotel?

· The Security Officer is responsible for safety and security of guests, workers and hotel buildings · Crime prevention and investigation · Security systems including security patrols, surveillance systems, door locking mechanisms, control of restricted areas, monitoring of master keys, etc. · Initiating or maintaining policies and procedures for general safety and security · Training of staff for emergency procedures · Inspections relating to hotel security · Regular security meetings · Supervising the security team effectively (i.e. monitoring whether security guards do their job properly) · Maintaining good working relationships with management and members of other departments · Keeping up-to-date with world news and hospitality security trends as well as plenty of other duties.

Duties and responsibilities of managing director?

The managing director of a company is responsible for the day today functioning of the organization. The director is alsoresponsible for mapping the direction of the organization.

What are the duties and responsibilities of a bar manager?

To direct, control and organise the assistant bar manager and all staff within your direct span of control and to ensure that the required standards are achieved and maintained.

What are the duties and responsibilities of commercial manager?

Negotiation Duties Commercial managers negotiate contracts and projects. Negotiations can result in favorable results and exhibit risk management in negotiation ventures. The managers negotiate according to principles of commercial risk management. Management Duties Commercial managers handle management of the business operations. They organize the business function of the organization that affects cost, policy, procedure and strategic planning. They develop all proposals for analyses and marketing models. Planning Duties Commercial managers implement the company's business plan. They make plans to meet with vendors, gain materials or resources. They make plans to keep commercial operations and relationships accurate. They review profit and loss information to determine long-term plans.

What are the duties of a hotel lobby manager?

a hotel lobby managers job is to make sure the bell hops and everyone else is doing there job correctly and they also check in and out the visitors

What are the Duties and responsibilities of executive housekeeper in hotel?

Supervise housekeeping staff make sure cleaning task are performed to hotel standards. An executive has a variety of duties primary responsibility are to direct and control staff.

What are the Duties and responsibilities of a hotel cashier receptionist?

The duties and responsibilities hotel cashier receptionist caninclude checking guests into the hotel. A hotel cashierreceptionist also processes payments for room rentals and ison-hand to assist any guest when needed.

What are the responsibilities of a hotel manager on duty?

The Manager on Duty is an essential and critical role for the success of a hotel. The MOD is responsible for all VIP's, guests concerns or elevated requests, front line assistance and operational consistency in the building. . The Manager on Duty role is used for virtually every shift, and often as onsite, 24-hour coverage over weekends. . Various duties include greeting important guests at check-in, escorting guests to rooms, room inspections, follow-up calls to guest requests, testing and inspecting service levels, acting as the onsite contact for meetings and serving as extra staff when departments get busy.

What are the duties responsibilities of assistant manager?

Looking after the policies n procedures as per the company norms, attrition control, target meeting, roster management, leave tracker management, one on one with the team members could be on monthly basis, daily reporting, escalating issues to other officials n members of the leadership.

Duties and responsibilities of hotel security officer?

Duties Every hotel is different, and that means no two hotel security service plans are the same. While some hotels will expect officers to assist guests and staff with a variety of issues and tasks, other may simply require regular nighttime patrols. At Twin City Security, we're happy to accommodate your specific needs. Hotel security officers duties may include but are not limited to: General Security . Regular or irregular patrols, interior and exterior . Gatekeeper duties . Enforce all rules and regulations . Handle any special circumstances or incidents . Inspections of outgoing trash by cleaning service . Inspect suspicious vehicles Controlled Access . Enforce procedures (IDs, badges, etc) . Secure entrances and exits after hours . Open/close entrances and that start of each work day Emergency Preparedness . Create and maintain loss prevention plans . Regular inspections of fire safety equipment . First response to fire and other emergencies . Design and implementation of evacuation plans Partner with Facility Management . Daily and monthly incident and activity reports . Attend routine meetings with management . Supervise site security staff . Manage special events Facility Staff and/or Resident Support . Escort guests/visitors after hours . Assist with guest and visitor safety . Provide general service to guests Ancillary Duties . Bill Delivery . Newspaper Delivery . Towel Folding . Other Staff Assistance

Duties and responsibilities of a hotel accountant?

To manage money and hotel room availability!Make shure when you get big bills to check them and make shure they are not fake cause if they are than it comes out of your opay check! Make shure you dont give someone a room if you don't have any available because well you might have a guest at your house for a while haha!

Duties and responsibilities of security supervisor in hotel?

A supervisor is the lowest, or most-junior, management position. It is usually a step above lead (Accounting Supervisor is senior to Lead Accounting Specialist), but below Manager. A supervisor is responsible for the day-to-day performance of a small group. It may be a team, or a shift. The supervisor has experience in what the group does, but is not necessarily better at it than everyone he/she supervises. The supervisor's job is to guide the group toward its goals, see that all members of the team are productive, and resolve problems as they arise. A supervisor generally does not have the power to hire or fire employees or to promote them. A supervisor usually recommends such action to the next level of management. The supervisor does, however, often have the authority to change the work roles of the members of the team, for instance deciding which individual will work at which station.

Duties and responsibility of steward of hotel?

Excellent customer service skills . Awareness of health and safety and personal hygiene the workplace . Ability to work calmly and effective under pressure . Good competency for memorizing orders . Excellent communication and interpersonal skills . Good numerical skills for handling customers' bills . Ability to work proactively within a team and on own initiative . Ability to handle difficult customers in a calm and tactful manner

What is the Duties and Responsibilities management trainees?

Receiving training from the concerned people in addition to performing duties in several departments such as Marketing, Operations, Documentations, HR & Admin, Finance & Executive Office. Learning staff functions and line, management view points, company policies, practices and operations which are significant in the proper functioning of an organization in the corporate world

Duties and Responsibilities of valet runner in hotel?

Get to know about the Roles, Tasks, Duties and Responsibilities of Valet Attendant. Ensure to commit plus demonstrate corporate culture, values, vision and goals always. Ensure to park as well as retrieve guest vehicles for careful and respectful procedures. Provide continuously four or five star service pertinent to AAA guidelines. Prepare, complete and fill out legibly suitable valet tickets for all guest vehicles. Supervise valet parking lots for all self parked vehicles. Ensure to maintain cleanliness at valet lots as well as garages. Present service of guest vehicles inclusive of window cleaning and trash removal etc. Report maintenance needs if any within valet lots and garages. Maintain valet equipment inclusive of air tanks plus battery packs along with umbrellas and coolers. Provide support as required to assure exclusive guest service. Provide recommendations and information to management for supporting quality operations. Comply with all GPI policies plus procedures always. Support customers promptly as well as courteously in Valet checkout and check-in. Ensure to quickly clear valet drop-off area of cars as parked. Ensure high level of client service plus satisfaction is accomplished.

What are the duties and responsibilities of a lobby manager in hotel?

A HLM job is to make sure the bell hops and every one else i doing there job properly. And to

What is the responsibility of the International Facility Management Association?

It conducts research, provides educational services such as facility manager certification programs, and sponsors international conferences and networking

What is a hotel duty manager?

THE HOTEL DUTY MANAGER A Duty Manager in any hotel is the manager who works during the afternoon shift (pm shift) in the place of the general manager when the general manager has closed from duty. THE Duty Manager reports to, and is responsible to the general manager. Table of Contents: 1. Meaning and Evolution of the Hotel Duty Manager 2. Duties and Responsibilities of a Hotel Duty Manager 3. Education and Qualifications Hotel Duty Manager 4. Remuneration 5. Caveat Emptor 6. Work Hours of Duty Manager 7. Relationship with other managers MEANING AND EVOLUTION OF HOTEL DUTY MANAGER Like every other staff in all establishments, the General Manager of a hotel has a right to rest from work. He has the normal 8(eight) hours to work in a day. This is irrespective of the fact that most General Managers work far longer hours in order to make for the success of their hotels. There is need to have a manager who is capable of, and who would co-ordinate the activities in the hotel on behalf of the General Manager, for the next 8 hours (PM shift), and after the General Manager has closed from duty. In time past the practice was to draw a roaster for all Heads of Department(HODs) in which the afternoon shift (PM shift) duties of general coordination is performed by a different HOD each day. This is notwithstanding the fact that the HOD has still to perform his own duty as HOD for the day, after which he assumes duties as the Duty Manager for the next 8 hours. The result was that the HOD ends up working a stretch of 16(sixteen) hours on a day, and sometimes works like that 2 or 3 times a week, depending on the number of HODS in the given hotel. Another 8 hours after a HOD has fully performed his duties for the day really tells on the HOD or any other staff involved in the matter, hence the complaints from the HODs about the constraints which the situation entails. This is the situation that has led to most hotels employing permanent Duty Managers to alleviate the constraints complained of by the HODs. The Duty Manager could therefore be defined as a manager who takes over the responsibility of coordinating activities and overseeing the hotel on behalf of the General Manager during PM shifts. The Duty Manager is different from the Operations Manager who works directly under the General Manager during morning shift, although the Operation Managers' duties tend to also transverse all Departments, except Administration, Finance and Security. The Operations Manager sees to the more minute details of operations in these departments during morning shift, so the General Manager will have time to attend to the more important issues in the management. The recent trend is for the Duty Manager to work the PM shift with assistant managers who take over from their various HODs when the HODs close from work. This usually provides the Duty Manager with a specific agent/staff through whom he channels instructions to the various departments. In the absence of an assistant manager, the most senior supervisor on duty usually takes over to work with the Duty Manager DUTIES AND RESPONSIBILITIES OF A DUTY MANAGER The Duty Manager performs most of the functions of the General Manager during PM shift. He contacts the General Manager to get directives on arising issues which he deems of great importance or very serious. The Duty Manager should be a very experienced and educated staff, equipped to take the same actions and decisions which the General Manager would have taken in any given event. As a principal officer the General Manager can hold the Duty Manager legally responsible for anything that goes awry during PM shift. He should have a good knowledge of management action-plan at every point in time to enable him act on the same during PM shift. Some of the duties which the Duty Manager performs on daily basis include:- 1. GUEST SATISFACTION To ensure customer/guest satisfaction at all times. To this end, he takes such actions as surveying of the rooms, the restaurant, the kitchen, the bar, recreation and other areas of the hotel to ensure that they are ready, of standard and available at all times to the customers. As well, he ensures that guests/customers who fell sick while in-house receive the best of health-care. He addresses guest's complaints, be they confusion about rates, request for deferred payments, non-availabilities, extra-ordinary requests or guest dissatisfaction, and takes action to make sure that the guest is satisfied. 2. CO-ORDINATION OF DEPARTMENTS The Duty Manager coordinates all the activities of all departments. He makes sure that all information which should be passed round for effective performance of the departments during PM shift reaches all departments. He receives information on all pending/outstanding work, work-in-progress and other matters in all departments and ensures the furtherance and/or completion of the same during PM shifts. 3. UPHOLDINGN NORMS, RULES AND ORDERLINESS During PM shift the Duty Manager ensures that all the norms of the hotel are respected and all the rules/procedures of operations are followed. To this end he ensures obedience to the dressing code, personal hygiene, non-Loitering rule, no abandonment of duty post, no delaying of guests order, proper service procedures, orderliness and general sanity etc. 4. HANDLING EMERGENCIES He takes appropriate decisions to tract emergencies, be they as a result of power outage, supplies that are delayed or not made, sudden breakdown of working equipment etc. He ensures that all staff who take ill or are injured while on duty receive appropriate health care and any other mishap during the shift, be they police or other related are taken care of. 5. ON-THE-JOB STAFF ASSESSMENT AND TRAINING The Duty Manager should be trained to use various methods to test individual staff on duty, to ascertain whether they are giving the guests the required standard services as at and when due. He should have the capacity to, and apply appropriate sanctions to whip negligent, under-performing or errant staff into order as well as offer appropriate advice and education as, at and when due. 6. MAXIMIZING THE BUSINESS OF THE DAY The Duty Manager pursues the maximization of the day's business during his shift. To this end, he is always attentive to the occupancy rate and sales in all outlets. He seeks for opportunities to confirm tentative guests and attract fresh guests. He uses such incentives as discounts and give-aways for this purpose and in accord with hotels guidelines. He attends to enquires and makes reservations during his shift. In case of reservation overflow the Duty Manager has a duty to make reservation in other hotels for guests who could not be accommodated. 7. ATTENTION TO SECURITY The Duty Manager has a duty to be attentive to hotel security service requirement during his shift. To this end, he ensures that all the security gadgets and personnel (internal and external) are available, in their places and at alert althrough the shift. He is attentive to see or hear unusual noise, smoke, undesirable presence or other things which may signify trouble and nip them in the bud. 8. AUTHORIZING UNUSUAL BUT NECESSARY ACTIVITIES AND INTERACTIONS The Duty Manager authorizes certain activities/actions during his shift like urgent purchases and payments, entrance into the stores, locked offices and other areas which otherwise should remain inaccessible during PM shifts. The Duty Manager authorizes all unusual but necessary interaction, be they, intra-departmental, inter-departmental, inter-staff, staff-guest, guest-guest and should be equipped to facilitate positive outcomes in all cases. 9. AUTHORISING MOVEMENT OF VEHICLES AND EQUIPMENT The Duty Manager authorizes all vehicular and equipment movements both inside and outside the hotel, as well as being the management representative in all interaction inside, the hotel and with the outside world during the shift. He ensures that vehicles carrying staff closing from, and coming to work are monitored. 10. REPORTING The Duty Manager writes a comprehensive report to the General Manager on all happenings in the hotel and his findings during his shift. A good Duty Manager always carries his pen and paper around during the shift to enable him note down issues to avoid forgetting. He briefs the Night Manager on all matters that are persisting before he clocks out for the day. EDUCATION/QUALIFICATION When one considers the enormity of the tasks, sensitiveness, demand for trust and skills required of a Duty Manager, it becomes obvious that for anybody to become qualified to hold the position, he has to be well educated and mentally sound. About the same requisite qualifications from the General Manager is also made from the Duty Manager. The degree of responsibility will also depend on the size, and level of the hotel in hospitality industry. Thus: For hotels below 3-star, a person with Ordinary National Diploma (OND), plus 6(six) years experience from work in the front office, public relations, or sales and Marketing Department sof a hotel will suffice. A hotel desiring higher standards from its Duty Manager will require more; For hotels of 3-star and above a person with first degree and 9(nine) years experience in front office, public relations, Marketing or Sales Department will suffice. The higher the standard a hotel requires from its Duty Manager, the higher will be their requirements. There is always a need for every hotel to send their Duty Manager on short term courses in known hospitality schools and institutes to upgrade their knowledge and enhance productivity. REMUNIRATION AND PLACEMENT OF DUTY MANAGER In the American Corporate System, and in recent times in Europe, the remuneration and placement of an executive on the corporate ladder depends on how sensitive the position is, the weight of responsibilities shouldered on the executive and most importantly, the degree of trust required of the executive. The Duty Manager is shouldered with responsibilities that far outweigh those of individual heads of department in a hotel. This should also be reflected in his remuneration and placement in the hotel reward system and organograme. To do less than this is to deliberately bring on grumbling and conflicts of authority in the management. This is so because the management would always require the utmost possible from the Duty Manager and the management is always aware of the duties which the Duty Manager shoulders. Duty Managers are usually entitled to shift duty allowance of 12 ½% of basic salary as is approved by government. CAVEAT EMPTOR In some hotels there is the tendency to appoint junior staff as Duty Managers. This is wholly wrong owing to the fact that one cannot give what he does not have, and one cannot expect to obtain value from where none is supposed to exist. The idea of a Duty Manager is someone who has the capacity to, and acts on behalf the General Manager in his absence. It is also an opportunity to give those who are close to the position of General Manager by placement and those who have sufficient experience in that regard, an opportunity to practice on the General Manager position. So, what would be the reason for appointing a junior staff Duty Manager? It is also illegal to appoint a junior staff to Duty Manager's position, because in any case where there is a major problem in the hotel while such a junior staff is in charge, be it to the effect of fraud, damage or destruction of company property, one cannot hold the staff responsible for any occurrence since the law says that one cannot expect to get a value from where it obviously does not exists. At worst, the management could be held responsible in the case, and a judgment of exploitation of the junior staff could be given against the management. Most times, the appointment of junior staff to be Duty Manager is a deliberate attempt to play down the position and deny the weight of responsibilities shouldered by Duty Managers. Some management staff also play politics with the position sometimes. When the chips are down however, and in the event of any major problem, the game is usually up on such management. WORK HOURS OF A DUTY MANAGER The Duty Manager works the normal 8 hour-day and 48 hour-week. Some part of the working hours of a Duty Manager should overlap with those of the Heads of Department and the General Manager. This time overlap affords the Duty Manager time and opportunity to sit with the HODs and GM to be appraised with work-in-progress and work to be started. The Duty Manager works PM shift and takes charge when the General Manager closes from work. RELATIONSHIP WITH OTHER MANAGERS There tends to be hostility from other managers and heads of department towards the Duty Manager arising most often, from the efforts of the Duty Manager to perform his duties. Some of the Heads of Department tend to view the Duty Manager as coming to give directives in their department during PM shift, which the HODs feel they should be allowed to give. The HODs soon forget that the Duty Manager is performing the same duties which used to be rotated among them and while performing which they always expected that they and their opinion should be accepted a superior and not to be challenged. This situation is usually made worse when the Duty Manager is placed below, and earns less than the HODs in the hotel's reward system. The grievance in this case usually graduates to a junior staff coming to give directive in their departments. However, whenever the Duty Manager is rightly placed higher than the HODs, the conflict is usually reduced to the barest minimum, as directives from the Duty Manager now becomes a superior directive which cannot be easily challenged. That the Duty Manager has responsibilities which warrant that he should give directives in all departments and be obeyed does not mean that he has usurped the position of the Heads of Department. In most cases, he is only helping the departments to give the best possible value to guests for their money. The HODs should therefore see the Duty Manager as a person who is helping them to succeed. Also, there is the tendency for a General Manager to unwittingly feel that giving the Duty Manager free hand to perform his duty may result in a challenge to his position. But no General Manager who knows his onions thinks in this manner. Instead he sees the positive efforts of the Duty Manager as geared towards his success and that of the hotel in the long run. On the other hand the Duty Manager should always be in complete liaison with every department while giving instructions. He should always liaise with the supervising officer in the department where instructions need to be given. He should work through such supervising officers. To avoid conflict of authority, immediately it is closing time for the HODs all major matters should be referred to the Duty Manager. The Duty Manager takes over immediately it is after closing hours of the HODs. On resumption of duty each day, the Duty Manager should contact the HODs who should apprise him of any work-in-progress or issues he needs to follow-up. The General Manager would also usually give the Duty Manager instructions on any particular action he would want the Duty Manager to take or anything he wants followed up.

What are the duties and responsibilities of a hotel nurse?

I am currently working as a Nurse in one of the Hotel here in CamSur my responsibilities are to ensure the health of the employee starting from the management and so on,. implement the safety protocol of the hotel., by the way Hotel Nurse is more on Management Level. Nursing profession is suited in all management work.. just make sure you are guided with the term ADPIE this is not only for taking care of patient. to all my fellow nurses explore the world of nursing. Think out of the box and go over the edge. for question and inquires about the use of ADPIE in management email me at chavez_exzur@yahoo.com

What are the duties of a food and beverage manager of a hotel?

Depends on your job description & what industry you are in beause hospitality in a high class establishment is completely different to being a manager in a pub & also being a manager to an events company who caters to major events & a events company that only caters for parties or minor events like weddings. So i think you might want to explain what it is you are asking for or just do some research about it. i' really not much help but neither is the oerson who worded this question!!

What are all the duties of a hotel manager?

The duties of a hotel manager include managing the staff, making sure all the rooms are up to standard and making sure check in and check out goes smoothly.

What are the duties of hotel restaurant management?

The duties of hotel restaurant management is to develop and implement food strategies for foods and beverages, participate in development of the hotel's business strategies, deliver the company experience for employees and customers.

What are the duties and responsibilities of a front office manager in hotel?

The duties and responsibiltiesof a front desk manager in a hotel will vary amongst different hotels. They will be responsbile for checking people in and out and providing good customer service.

Duties and responsibilities of a powder girl in hotel?

A powder girl in a hotel main duty is to ensure that the guestsacquire high quality services to build goodwill between hotel andguests.