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What are the main features of the balanced scorecard?

Updated: 8/20/2019
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11y ago

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-It has enough measures that any problems would show up on one of them. Quality, cost and speed of service represent such a set of measures.
-Avoid an "easy out" such as "good and fast but not cheap" or "cheap and fast but not good"
- Avoid redundant measures, as too many measures are confusing and multiple measures of one area of performance gives it too much weight (ie. not balanced).
-It should measure, as closely as possible, what is controllable by the manager who's scorecard it is. Measuring people by things they cannot control is very demotivating.

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Q: What are the main features of the balanced scorecard?
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