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The first thing you must do is document the statements that they are telling lies about. Once you have done this you must bring it to your local prosecuting attorney and demand that he/she file criminal fraud charges against Sun Trust. If the prosecutor for your district refuses to prosecute you have a right to bring this evidence to the grand jury for them to hand down an indictment. I suggest that you get someone knowledgeable in the law to assist you at this point. You can recover your losses, both monetary and mental suffering.

Another View: First: Private citizens do NOT go directly to a state prosecutor and DEMAND that they bring criminal charges. A citizen can report an alleged offense to law enforcement who will investigate and render a judgment as to whether or not criminal law has been violated. If it has, LAW ENFORCEMENT will bring the case to the prosecutor who will then determine if sufficient evidence exists to prosecute under state law.

Further: The above answer assumes that your complaint embodies a criminal element. In actuality, if you have any claim at all, it is most likely a civil matter rather than a criminal one. You will have to consult with a private attorney of your choosing to determine if enough of a case exists to bring suit against the bank.

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Q: What does a new customer of Sun Trust do when employees mislead and give false answers and supervisors can't help?
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