0
Service quality is the extent to which the company achieves the following:
- Reliability: how trustworthy and helpful they are in providing service when needed to their customers
- Responsiveness: how quickly they service their customers and their needs
- Competence: how thoroughly they understand their product/service and translate that to customers
- Access: the ease of reaching them (the organization) when needed
- Courtesy: how considerate they are towards their customers
- Communication: how well information and their message is translated to their customers
- Credibility: how trustworthy the company and their services i
- Security: the assurance that customer info and resources will not be abused or taken away (unfavourably)
- Understanding/knowing the customers: the extent to which business identifies with their customers
Wiki User
∙ 13y ago
Add your answer:
Earn +20 pts
Difference between product quality and service quality?
Product quality is the way a product performs. While service quality is how well an experience was when shopping for, buying, using a product or service.
What is the differences between product quality and service quality?
one is quality of the service and the other is quality of the product. Product quality usually includes features, performance, defects etc. Service quality includes delivery time, knowledge of delivery personnel etc.
What does the term Quality of Service refer to?
The Quality of Service can refer to many things. One thing that the Quality of Service can refer to is the amount of respect a person is getting. When this respect level is high, the Quality of Service is high as well.
Describe a situation in which you have improved the quality of customer service at your business?
Describe a situation in which you have improved the quality of customer service at your business? quality customer service and cost challenges
Where can I go to find quality phone service?
You can find quality phone service at Verizon or AT&T.
Define Service quality?
service quality is the customer expectation from the product or services and actual performance of the the services
What is quality information service?
A quality information service disseminates information efficiently and is user friendly. A service that is hard to use will not be popular with customers.
Who has the primary responsibility for assuring product or service quality?
Who has the primary responsibility for assuring product or service quality
What is the definition of service quality?
Service quality is having vast meaning. And it is in the customer mind what he wants and it can be defined as expectations of customer towards the service or product.
What steps should a service company take to provide exceptional service quality?
what steps should company take to provide exceptional service quality
Who is responsible for defining the quality of product or service?
The quality manager or quality management team.
Who is responsible for defining the quality of a product or service?
The quality manager or quality management team.
