What would you like to do?

What is the job description of a call center agent?

already exists.

Would you like to merge this question into it?

already exists as an alternate of this question.

Would you like to make it the primary and merge this question into it?

exists and is an alternate of .

Here are the job description for Call agents

  1. answer calls and respond to emails
  2. handle customer inquiries both telephonically and by email
  3. research required information using available resources
  4. manage and resolve customer complaints
  5. provide customers with product and service information
  6. enter new customer information into system
  7. update existing customer information
  8. process orders, forms and applications
  9. identify and escalate priority issues
  10. route calls to appropriate resource
  11. follow up customer calls where necessary
  12. document all call information according to standard operating procedures
  13. complete call logs
  14. produce call reports
Education and Experience
  1. high school diploma or equivalent
  2. proficient in relevant computer applications
  3. required language proficiency
  4. knowledge of customer service principles and practices
  5. knowledge of call center telephony and technology
  6. some experience in a call center or customer service environment
  7. good data entry and typing skills
  8. knowledge of administration and clerical processes
Key Competencies
  1. verbal and written communication skills
  2. listening skills
  3. problem analysis and problem solving
  4. customer service orientation
  5. organizational skills
  6. attention to detail
  7. judgment
  8. adaptability
  9. team work
  10. stress tolerance
  11. resilience
33 people found this useful
Thanks for the feedback!

The question and answer are locked and cannot be edited.

What companies hire for work at home call center or home based agent jobs?

At home customer service agent jobs are available, but you have to have the skills, and experience to be considered to be hired. They also require that you have a work area fr

What are the job description of call center quality assurance?

Here is the job description I have for a quality assurancerepresentative (which we call a "QA Specialist"). Quality Assurance Specialist . Participates in design of call mo

A call center agent or customer service achievements job?

A call center agent or customer services representative jobrequires various things like: . Listen and respond to customers' needs and concerns . Provide information about

What is the job description of a directv call center agent?

As a DirecTV CCR, you are basically given the opportunity to sit at a cubicle, get a call, and troubleshoot with a customer who is either the dumbest excuse for human flesh in

How does a person hire in a job in call center agent?

hire me bacause im a good person and i have a unique strong technical skeels and i have the abillity to build a long term calls to the costomers and i know that your company w

What are the job and responsibilities of a call center agent?

It is Outbound based assistance. This means that a call centre agent will only be able to take calls, not make them. Their responsibilities include (bt not limited to), custom

What is the job description of an escrow agent?

Before a real estate sale is deemed "final," it enters the escrow process. The escrow process makes sure that property titles are good, there is no outstanding debt, and the b