What would you like to do?
What is the job description of a call center agent?
Here are the job description for Call agents
- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating
- complete call logs
- produce call reports
- high school diploma or equivalent
- proficient in relevant computer applications
- required language proficiency
- knowledge of customer service principles and practices
- knowledge of call center telephony and technology
- some experience in a call center or customer service
- good data entry and typing skills
- knowledge of administration and clerical processes
- verbal and written communication skills
- listening skills
- problem analysis and problem solving
- customer service orientation
- organizational skills
- attention to detail
- team work
- stress tolerance
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You can find this sort of info at the Bureau of Labor Statistics website. See the external link, further down this page, under Sources and Related Links.
The job of an insurance agent is to help their clients by sellingthem different types of insurance, like life, health, auto, etc.
At home customer service agent jobs are available, but you have to have the skills, and experience to be considered to be hired. They also require that you have a work area fr…ee from all noise, IE kids, dogs barking, traffic etc Wahm forum, and Ratracerebellion has listing of customer service companies refer to links below for job listings Depending on what area you are experienced and skilled in, there are legitimate jobs available for telecommuting. Many legitimate companies are hard to find with basic searching on the internet, which often just gives you a bunch of scams. You have to dig deep and do in depth research. Using sites such as workathomedesk.com and wahm.com can aid you in locating those hard to find job opportunities. I have found several positions to apply for using both of these sites. Once you have located your job prospects you just apply and wait to be contacted. It has been my experience that employers will only contact you once they decide they want to interview you for a position. So you may not hear back from many that you apply for. Locating and applying for good job opportunities is an ongoing process that you have to commit yourself to. You can also contact the Better Business Bureau when researching a company . They can be very helpful. They will give you a report on any that lets you know if that company has been reported for any fraudulent activity. Just be wary of any job that wants a fee, seems to good to be true, or does not provide information on exactly what the job is. Good companies will typically have a detailed job description on their website and many will have a q and a section. Work at home Customer Service Companies: Newhomebasedccr.com AlpineAccess.com Arise.com ConvergysWorkatHome.com IntelliCare.com LiveOps.com Workingsol.com Accoladesupport.com Customloyal.com Sciathome.com Overflowusa.com Acddirect.com Westathome.com Hirepoint.com Callcenteroptions.com Scilive.com/call-center-careers Ictgroup.com Mintel.com (freelance researchers) Xactservices.com Vipdesk.com Voicelog.com Securecallmanagement.com Lunarpages.com Initialcall.com Teamdoubleclick.com Intelemark.com Cloud10corp.com Telereachjobs.com Thecallcenterinc.com Teletech.com Brightenemployment.com Extended Presence Internet Girl Friday Spheris Parameds.com Liveperson.com Work from home resources - Womenforhire.com Wahm.com Ratracerebellion.com
because ill be an asset of your company..
Here is the job description I have for a quality assurancerepresentative (which we call a "QA Specialist"). Quality Assurance Specialist . Participates in design of call mo…nitoring formats and qualitystandards. . Performs call monitoring and provides trend data to sitemanagement team. . Uses quality monitoring data management system to compile andtrack performance at team and individual level. . Monitors email customer contacts. . Participates in customer and client listening programs toidentify customer needs and expectations. . Provides actionable data to various internal support groups asneeded. . Coordinates and facilitates call calibration sessions for callcenter staff. . Provides feedback to call center team leaders andmanagers. . Prepares and analyzes internal and external quality reports formanagement staff review. REQUIREMENTS: . Two years of call center customer care experience, preferablyin a technical environment. . Excellent oral, written and interpersonal communicationskills. . Exceptional listening and analytical skills. . Intermediate level of knowledge/expertise with PC hardware andsoftware (Word and Excel). . Intermediate to advanced level of knowledge with Internettechnology; familiarity with cable modem technology desired. . Strong knowledge of customer care processes andtechniques. . Demonstrated ability to work well in a team environment. . Dedication to providing exceptional customer service.
No ansewer.... if u think this is a real job then u belong in an asylum... ;)
A call center agent or customer services representative jobrequires various things like: . Listen and respond to customers' needs and concerns . Provide information about …products and services . Take orders, determine charges, and oversee billing or payments . Review or make changes to customer accounts . Handle returns or complaints . Record details of customer contacts and actions taken . Research answers or solutions as needed . Refer customers to supervisors, managers, or others who canhelp
As a DirecTV CCR, you are basically given the opportunity to sit at a cubicle, get a call, and troubleshoot with a customer who is either the dumbest excuse for human flesh in… planet earth, or think they are the smartest person to walk the earth and knows more than you, despite they called in for technical support. You are supposed to be the advocate of DirecTV to value the company at the cost of completely lying to the customer and you get cussed out for the fact that DirecTV's policy is vague to continuing to charge customers more and more every month, when you agree yourself that the customer is getting ripped off. If you do happen to agree with the customer that DirecTV is a bad company and quality pulls your call to listen to it, you will no longer work for the company because they don't want their employees being honest with their customers and just to give political answers.
A sports agent is a person who procures and negotiates employment and endorsement deals for a player
hire me bacause im a good person and i have a unique strong technical skeels and i have the abillity to build a long term calls to the costomers and i know that your company w…houd guide and help me to acheave my dreams and my carrer.
It is Outbound based assistance. This means that a call centre agent will only be able to take calls, not make them. Their responsibilities include (bt not limited to), custom…er service, support, providing information, assisting with queries, entering of data etc.
to be self confident.
CAll for money. Provide assistance to customers. Trouble shoot disputed charges.
When comparing a future job with past job experience, you should try to look for overlapping skills. The immediate one which comes to mind is experience relating to the public… and dealing with customers. Also both jobs require an attention to detail and multi tasking.
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A user agent is a software agent that acts and take actions of the user. For example, email readers are used as a mail user agent to read emails for one.
Before a real estate sale is deemed "final," it enters the escrow process. The escrow process makes sure that property titles are good, there is no outstanding debt, and the b…uyer and seller have completed their responsibilities according to the real estate agreement. Escrow officers make sure that the real estate sale passes the escrow process.