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Contact Center Solutions software is part of an Interactive Intelligence company. This company uses a single fully-integrated solution for the contact centre. Basically, they provide customer services in their Customer Interaction services (CIC) using their software solutions.

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Q: What is the purpose of Contact center Solutions software?
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Solutions for when specific call center software malfunctions can be gathered by going to the actual manufacturer of the software. Examples include Shore Tel, Five 9, and In Contact.


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What is the purpose of a contact resolution center?

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