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What job description for a service crew?

Updated: 8/17/2019
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A food service crew is made up of variety of workers who provide customer service, assist in kitchen processes and generally ensure customers have an enjoyable dining experience. Most food service crew workers serve as waiters and waitresses, taking orders, serving food and often handling payments. Bartenders take drink orders, serve beer and wine, prepare mixed drinks and may need to verify patrons' ages by checking identification. Hosts and hostesses are responsible for taking reservations, welcoming and seating guests and may also operate cash registers.

Food service crews typically include a bus staff, employees who assist waiters, waitresses and bartenders in the dining room and kitchen. Specific duties vary, but typically include clearing off and setting tables, stocking supplies, cleaning dishes and occasionally dropping off food, beverages and condiments. Limited service diners, such as fast food restaurants, usually do not require a full-service crew and instead employ workers who handle all food preparation, serving, dish cleaning and cashier duties.

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