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Which creative thinking technique would ask this type of question How do you provide bad customer service?
Wiki User
∙ 14y ago
Inverse thinking
Wiki User
∙ 14y ago
Wiki User
∙ 14y agoinverse thinking
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What are the advantagesof brainstorming?
1- Cheap2- Synergy3- Solve any conflict4- You don't have to be a highly qualified expert or highly paid consultant to use it5- Easy to understand - it's not a complicated technique6- It is inexpensive7- If controlled properly it is a quick way of generating ideas8- Encourages creative thinking and thinking "out of the box"9- Generates ideas and solutions that can be used elsewhere10- Provides an opportunity for widespread participation and involvement
The marketing concept is a new way of thinking about the organizations entire activities?
The growing customer orientation gradually resulted in the development of the marketing concept which provides an orientation for conducting business, a way of thinking and a basic approach to business to business problem. A company operating under the market concept takes its main direction from the market place i.e. from the knowledge and understanding of its customer's needs, wants and desires. This becomes the main basis for organizing operations. Thus, the marketing concept has the three main features (1) a market or customer orientation (2) a subordination of departmental aspirations to company widegoals and (3) a unification of company's operation. The most important idea in contemporary marketing thought and practice is the marketing concept. Business organisations achieve their profit and other goals by satisfying consumers. To apply this concept an organization must meet three basic conditions.The Marketing Concept(Achieving goals by meeting customer's needs)Customer Orientation(All marketing activities are focused on providing satisfaction)Profit Through Customer Satisfaction (Profit aims will be met when the needs and wants of the market place are successfully servedIntegrated Marketing(All marketing activities are coordinated)
What do you consider to be good customer service?
I believe it's all about your intention. Your intention dictates your service. If your mindset is to solve people's problems and not to sell them something, then you will easily be able to provide great service without even thinking about how.
Explain the shift in business thinking from traditional marketing to relationship marketing?
In general terms what has been happening is the realization that traditional methods of marketing have become less effective and customers have a much larger choice of products and services to choose from. Companies are beginning to understand the value of the customer (and word of mouth) and the need to build solid relationships with them in order that they continue to purchase (or go elsewhere). This has meant continuing to provide value for the customer even after the sale, with excellent support etc. It has also meant the growth of opt in email marketing via newsletters to keep the customer (or future customer) informed and supported so that not only will they be happy to buy again, but also recommend the product or service they bought to a friend.
How do you deal with a customer making an unrealistic demand?
First, you make absolutely sure the customer's demand isunrealistic. It can happen that a customer wants a product or procedure you're unfamiliar with, so always check on this.Taking your customer's enquiry seriously enough to check whether or not it can be done goes a long way towards making your customer feel you care enough to be interested in them.A great way to turn a customer into a difficult customer is to straight off tell them it can't be done. They'll think you can't be bothered making quite sure whether or not it can be done, and they'll be right.If it's established the customer's request can't possibly be met, tell them so tactfully and make sure you outline the reasons.No matter how stupid or useless you consider the customer's needs to be, never indicate you feel this way.The more obstructive you appear to the customer, the more 'difficult' they'll become. In a matter of moments you can turn a customer who's behaving reasonably into a bit of a nightmare.Keep your cool, treat the customer with respect. As a last resort, ensure you have full details of your customer's request (try to avoid even thinking about it as a demand; your reactions will show clearly even over the phone) and promise sincerely to follow it up until you can give them a more definite answer.It doesn't matter what you think or say about the customer once they're out of the store or off the phone, whatever you do, don't let them know you think they're an idiot.Do what you can to fulfil their request or to gather sufficient information to make it clear to them it can't be done and why it can't be done. And if, along the way, you discover it - or an acceptable alternative - can, after all, be done, tell the customer immediately and let them know how pleased you are to have been of assistance.More customers are lost to business forever because of obstructive clerks who seem not to care, than are actually lost by not having their needs met.Consider how you would ideally like to be treated and treat others that way.
Which creative thinking technique cuts across typical thinking patterns that explores possibilities you wouldn't normally consider?
Lateral thinking
What is the difference between analytical thinking and creative thinking?
analytical thinking is of a set rules and process of thinking. Creative thinking is outside the box and no set pattern.
Explain the difference between creative thinking and critical thinking?
CRITICAL thinking basically involves LOGICAL thinking & REASONING about a certain topic; including hypothesizing, sequencing, classification etc skills to get to THE REAL meaning or elaboration....... while CREATIVE thinking is all about creating something or giving out something NEW and original n in this basically brainstorming, associative thinking, flexibility, imaginery etc kind of skills are involved..... its like thinking/creating out of the box technique..... :)
What is the importance of creative thinking?
The importance of creative thinking is aspect of work and economic success for an individual or an organization. With creative thinking, a person in the workplace can transition into an employee to a leader with this skill.
Inductive reasoning requires creative thinking?
Yes, it does! I had this question on a quiz and got it wrong, :( so I would know!
What thinking skills are you using if you are blogging?
Creative thinking
What are some characteristics that you need to become an engineer?
I thinks a good dose of logical thinking, skills and technique in being resourceful and creative. You also need patience and skills in math.
What is more useful critical thinking or creative thinking?
I think that creative think is more useful because if u have creative mind , u can manipulate everthings. alwayes u can not survive with critical thinking.
What has the author William O Uraneck written?
William O Uraneck has written: 'The young thinker' -- subject(s): Creative thinking 'Creative thinking workbook' -- subject(s): Creative thinking, Workbooks
What is creative ability?
People engage in unique thinking because of an intrinsic desire to find new and better things. This is called creative thinking or creative ability.
What is thinking four caps in creative thinking?
That means you're thinking a lot.
A powerful starting point for critical thinking is?
Creative Thinking
