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Maybe when a company empowers their employees to make and accept promotional deals then finds out that it is not what they consider acceptable instead of offering a better deal or accepting the loss of revenue they would rather lose a customer by saying we are sorrying we cannot continure that promotion because it should have not been offered! So when a deal is made and one's word is no good...maybe to continue profitably you need someone else...invisble and hard to account for, it makes it easier on the real dealers who are in the background and they have plausible deniability!

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Q: Why does Directv send customer correspondence from Michael Wallach who is Vice President of Direct Sales when they refuse to provide his address for customer replies or feedback?
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