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Have them look at the relay.

AnswerI just bought a 1999 passat and the cruise doesn't activate for me either, however when I took it up to where I bought it it worked just fine????? I left the garage and it stopped working again. Help!

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If you have a manual transmission check the switch under the clutch paedal.A lot of times these wear out and you need to replace.You can check it by using your foot to pull up on the clutch pedal and then setting the cruise.Often times this will then engage it.IF it is an automatic then it is linked to the brake pedal.Try the same thing w/it by pulling up on it w/your foot and engaging the CC.Also,check the fuses/relay for it under the dash.This would be the first step as it is the cheapest fix.There is also a CC(cruise control) Module that "runs" the CC.Located under the dash.This module is generally voltage and vaccum driven.Sometimes the vac. lines get broken or aged and become brittle.This is also an easy fix as replacement is cheaper than replacing the module.Hope all this helps!

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Q: Why does the cruise control switch on a 1998 VW Passat not activate the cruise?
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