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Why is the customers always right?

Updated: 8/17/2019
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14y ago

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Because they are paying for a service and they expect to get what they pay for.


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I might also add, you are creating good will. You do not want customers leaving your business angry, or feel they have been taken. You want them to return to do business with you. If you treat your customers well, they will keep returning to you. Its just makes good business sense.

Viper1


Because they are looking for specific stuffs, so they know about the stuff

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The basic reason: Because you want to KEEP her/him as your customer. A very small, basic example. I enjoy the New York Times Sunday paper. It costs $6. At a convenience store where I used to pick it up, the cashier would always manange to grimace, and say something about how over-priced he thought it was, or that the local paper was just as good. The last time I bought one from him, several months ago, I asked him "why do you sell it?" I didn't bother listening to his response. I also don't bother going there for anything; there are other stores.

You might think it's ignorant to pay $6 for a newspaper. But I don't want you giving me that message as I hand you my money. I want you to be eager to sell it to me and happy to take my six bucks. I'll decide if it is wise to give it to you.
Years ago, I was shopping for a new computer system. I stopped at a small store in a mall, and a cheerful young man assisted me. As I asked him about what he was offering, he (very nicely) corrected my every misuse of technical terms. He wasn't pompous or mean about it. But he couldn't grasp my questions, because he was enthralled by his own knowledge. After a few minutes, I cheerfully thanked him for all his "help"! As I walked away, he had no idea at all that he was watching a sale go down the tubes. I bought a system that day, but not from him.
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14y ago
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10y ago

Of course the customer is not always right. That's a selling attitude, which basically means, be courteous to your client, lest you lose him.

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14y ago

So the owner doesn't lose business ;).

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