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Why we need to say that I'm sorry when you dial a wrong number?

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Technically, we don't "need" to say this. It's simply one of the many rules of etiquette. We could just say "screw you, so-and-so can't be reached at this number" and hang up the phone, but most of us won't do this: after all, we wouldn't want someone speaking that way to us.
When we say "I'm sorry", we aren't actually apologizing to the person who has dialed the wrong number. "Sorry" stems from the root word "sorrow". Often, the phrase "I'm sorry" expresses empathy with someone else's tribulations. In the case of a wrong number, we're basically sympathizing with the embarrassment and inconvenience the person who has dialed wrong is possibly experiencing.
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