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A possible reason for this failure is that the latest service pack failed to completely install or and error occured and the service pack was unable to successifly uninstall.

AnswerI'm assuming you've upgraded to SP2. If this is the case, the workaround for NAV 2004 that worked for me is : 1. Install WinXP Home; 2. Install NAV 2004; 3. Upgrade to SP2. There seem to be several apps which throw up errors on installing under SP2 which SP2 will recognise if installed before upgrade. Hope this works for you. Canis. Answerif by "reloading XP" you mean "reinstalling," then it is because your registry links are gone and your computer doesn't know where Norton is or what to do with it. try reinstalling Norton. Answer

Yes, if you reloading xp it will clear all sfotware that you had installed. Try to reinstall the Norton. But I recommend you buy a new Norton version. The new version will use the latest version of the virus, will help better protect your computer. Norton 360 3.0 Version 2 Years for 3 PCs http://downallsoftware.com/detail-key-6.HTML

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Q: Why would Norton Antivirus 2004 fail to reload after reloading Windows XP home edition and updating it with the latest service pack?
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