Did you mean: call monitoring (technology), wiretap, monitor (type of warship), monitoring, drain, tabulator, Packet analyzer (neologisms), DPM, UIMX (technology), monitor (technology)
| Computer Desktop Encyclopedia: call monitoring |
A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.
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Did you mean: call monitoring (technology), wiretap, monitor (type of warship), monitoring, drain, tabulator, Packet analyzer (neologisms), DPM, UIMX (technology), monitor (technology)
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