Using 1-Click AnswersTM

1. How do I install 1-Click AnswersTM?
2. What are the minimum system requirements for using 1-Click AnswersTM?
3. How do I know what version of 1-Click AnswersTM I am currently using?
4. How do I update to the latest version of 1-Click AnswersTM?
5. What is the current version of 1-Click AnswersTM?
6. How do I uninstall 1-Click AnswersTM?
7. I need to uninstall 1-Click AnswersTM but I don't see it in the list of programs in the Add/Remove Programs utility in the Control Panel.
8. When I try to uninstall 1-Click AnswersTM, I get a message that says, “Could not open INSTALL.LOG file.” What can I do?
9. I can't download the installation file in .EXE format, as my organization's firewall blocks executables. How can I install 1-Click AnswersTM?
10. When I Alt-Click a word in my browser, the AnswerPage always replaces the page I was reading. I wish it would open in a new window or tab.
11. 1-Click AnswersTM loads every time I turn on my PC or login. I prefer to load it when I need it. How can I keep it from loading at Startup?
12. Why is Alt-Click only displaying a pop-up balloon? Why don't I see the answer in my browser like I used to?
13. How do I move the AnswerTip without it disappearing?
14. Why can't I scroll down to see the rest of the AnswerTip? There's no scroll bar.
15. My pop-out AnswerBar has disappeared. How do I get it back?
16. How do I clear the History list of previous lookups from the AnswerBar's drop-down list?
17. How can I use Alt-Click in other programs, like MS Word, and still be able to use 1-Click AnswersTM?
18. Can I change the key combination used to activate 1-Click AnswersTM for Mac OS X? I don't like pressing Command-Option-G every time I want to look up a word.
19. In Windows, I don't need to select a word before Alt-Clicking on it. Can't I do the same in Mac OS X?
20. Why doesn't Alt-Click work in some applications, such as Adobe Reader, Safari for Windows or OpenOffice?
21. Can I bookmark topics that I want to return to?
22. I just installed 1-Click AnswersTM, but I can't see the IE Toolbar in my Internet Explorer. Where is it?
23. How do I hide the Answers IE Toolbar?
24. I've set my Answers IE Toolbar to "Open Answer in New Window", but when I look up a word, nothing happens. Why not?
25. Why can't I move or resize the IE window that 1-Click Answers uses?
26. I don't use Internet Explorer. Why don't you have a Toolbar for my browser?
27. Is 1-Click AnswersTM spyware? Is it a "keylogger"? Are you watching what I'm doing?
28. Now that you've come out with a Mac OS X version, what about Linux? VMS? 3270? TRS-80? How about a wireless version of 1-Click AnswersTM for use on PDAs and cell phones?

1. How do I install 1-Click AnswersTM?
   
   MS Windows: To install 1-Click AnswersTM, just click here. Anyone is welcome to download and install 1-Click AnswersTM free of charge. The 1-Click AnswersTM installer includes the Alt-Click feature, the pop-out AnswerBar and the Answers IE Toolbar, but you can disable the Toolbar during the installation, if you prefer.
   
   Mac OS X: The 1-Click AnswersTM for Mac OS X download is a disk image file (DMG). You don't have to de-compress a disk image. To use a disk image, follow these steps:
   
   
   1. Download: Click here to download the disk image (DMG) archive to your computer.
   2. Mount: Wait until the download is complete. If your web browser and system are properly configured, the downloaded file will be uncompressed and the resulting disk image (.dmg file) will be mounted automatically. If this does not happen, locate the downloaded file in Finder and double-click it to uncompress and mount the file.
   3. Install: When the disk image mounts, a new Finder window will open that contains the icon for the 1-Click AnswersTM application. Simply drag this icon to your Applications folder (or wherever you would like to keep it) to install it. We also recommend dragging 1-Click AnswersTM to your Dock, to make it more readily accessible.
   4. Eject: Once 1-Click AnswersTM is installed you can safely 'eject' the virtual disk that it came on by selecting "Eject" from the File Menu (File>Eject). Also, feel free to move the .dmg and files from your desktop to the trash.
   
   Double-click the 1-Click AnswersTM icon in the location you installed it in order to begin using the application.
   
   Other: You can also use Answers.com without installing any software on your computer. Simply browse to http://www.Answers.com to get answers using any web browser.
   
   
   
2. What are the minimum system requirements for using 1-Click AnswersTM?
   
   You must be connected to the Internet to use Answers.com.
   
   Answers.com works in any browser that supports HTML 4.01 and CSS-1, regardless of operating system. This includes Internet Explorer 5 and above, Netscape 6 and above, Opera 6, Mozilla, Safari, Konqueror, Lynx, and more.
   
   To use 1-Click AnswersTM for Windows, you need to be working in one of the following operating environments:
   
   
   • Windows 2000
   • Windows XP
   • Windows Vista
   
   You also need to have Internet Explorer 5.1 installed, although you do not need to use it. 1-Click AnswersTM for Windows is a 1.2 MB download that takes up about 3 MB when fully installed.
   
   The Answers.com IE Toolbar - included in the 1-Click AnswersTM installation -- requires Internet Explorer 5.1 or above. If you are using Windows NT, 2000 or XP, you must be an Administrator of your local machine to install the Answers IE Toolbar.
   
   1-Click AnswersTM for Mac OS X can only be installed on 10.4 (Tiger), 10.3 (Panther) or 10.2.8 (Jaguar) with Safari installed.
   
   
   
   
3. How do I know what version of 1-Click AnswersTM I am currently using?
   
   To determine your version of 1-Click AnswersTM for Windows, right-click the icon in the Notification Area (beside the clock). Then click Help, and "About 1-Click AnswersTM".
   
   To determine your version of 1-Click AnswersTM for Mac OS X, pull down the 1-Click AnswersTM menu and click "About 1-Click AnswersTM".
   
   
   
4. How do I update to the latest version of 1-Click AnswersTM?
   
   To update your 1-Click AnswersTM for Windows, right-click the icon in the Notification Area (beside the clock) and click 'Check for latest version'.
   
   To update 1-Click AnswersTM for Mac OS X, pull down the Help menu and click 'Check for latest version' or 'Update to latest version'.
   
   
   
5. What is the current version of 1-Click AnswersTM?
   
   The current version of 1-Click AnswersTM for Windows is 2.3.
   The current version of 1-Click AnswersTM for Mac is 1.0.19.
   
   
   
6. How do I uninstall 1-Click AnswersTM?
   
   To uninstall 1-Click AnswersTM for Windows, use the Add/Remove Programs icon in the Control Panel, as follows:
   
   
   1. Click Start, (Settings,) Control Panel
   2. Double click on the Add/Remove Programs icon
   3. Select 1-Click AnswersTM from the list
   4. Click the Add/Remove Programs button
   You will be asked (once) if you really wish to uninstall, or would just like to disable some of the features that may be in your way.
   
   If there is no 1-Click AnswersTM entry in the Add/Remove Programs list, browse to C:\Program Files\1-Click AnswersTM and run UNWISE.EXE.
   
   To uninstall 1-Click AnswersTM for Mac OS X, simply drag it from your Applications directory (or wherever you've installed it) to the Trash.
   
   
   
7. I need to uninstall 1-Click AnswersTM but I don't see it in the list of programs in the Add/Remove Programs utility in the Control Panel.
   
   If the original installer did not have Administrative privileges, then 1-Click AnswersTM will not appear on the Add/Remove Programs list. In order to uninstall, run C:\Program Files\1-Click AnswersTM\UNWISE.EXE. If programs are installed elsewhere on your computer, search for the 1-Click AnswersTM directory and run UNWISE.EXE.
   
   
   
8. When I try to uninstall 1-Click AnswersTM, I get a message that says, “Could not open INSTALL.LOG file.” What can I do?
   
   If the INSTALL.LOG file has been deleted or damaged, you can uninstall 1-Click AnswersTM manually, as follows:
   1. Exit 1-Click AnswersTM by right-clicking the icon in the Notification Area (beside the clock).
   2. Open My Computer /Windows Explorer
   3. Browse to C:\Program Files and delete the following folders, if they are still there
   — C:\Program Files\1-Click Answers
   — C:\Program Files\Common Files\GuruNet Shared
   4. Browse the Start Menu, All Programs, to the Startup group. If there is a 1-Click Answers entry in the Startup group, right-click it and choose Delete.
   Afterwards, you can still enjoy the value of Answers.com by browsing to http://www.answers.com in your Web browser and typing into the lookup bar there.
   
   
   
9. I can't download the installation file in .EXE format, as my organization's firewall blocks executables. How can I install 1-Click AnswersTM?
   
   You can download the 1-Click AnswersTM installation file compressed into .ZIP format from here. Once downloaded, you'll need to extract the installation file in order to run it.
   
   If corporate policy prohibits installing software not yet approved by the IT department, we invite you to use Answers.com on the Web. And then, get your IT department to test and approve 1-Click AnswersTM for general use.
   
   
   
10. When I Alt-Click a word in my browser, the AnswerPage always replaces the page I was reading. I wish it would open in a new window or tab.
    
    How your browser handles calls from 1-Click Answers (or any other program, for that matter) is an option that is set in your browser. If you're using MS Internet Explorer:
    
    
    1. Click Start, (Settings,) Control Panel.
    2. If Control Panel is in Category view, click 'Network and Internet Connections', then Internet Options. If Control Panel is in Classic View, click Internet Options.
    3. Click the Advanced tab
    4. Find the option for "Reuse windows for launching shortcuts", under the Browsing section
    5. Remove the check mark beside that option.
    6. Click OK
    In Firefox, click Tool, Options, Tabs. Choose the option you prefer under "Open links from other applications in....".
    
    
    
11. 1-Click AnswersTM loads every time I turn on my PC or login. I prefer to load it when I need it. How can I keep it from loading at Startup?
    
    If you would rather not see Today's Highlights at Startup, you can turn this off in the Options screen, as follows:
    
    
    1. Right-click the 1-Click AnswersTM icon in the Notification Area (near the clock)
    2. Choose Options
    3. On the General tab, click "'Show Today's Highlights daily" to clear the check mark. This prevents 1-Click AnswersTM from opening in a full window when you start the program.
    4. Click OK
    With this option, Alt-click is available to you immediately, but you won't see Answers.com until you initiate a lookup.
    
    If you don't want 1-Click Answers to run at all during Startup:
    
    
    1. Right-click the 1-Click AnswersTM icon in the Notification Area (near the clock)
    2. Choose Options
    3. On the General tab, click "Launch 1-Click AnswersTM automatically at computer startup" to clear the check mark.
    4. Click OK
    If you choose to remove 1-Click AnswersTM from the Startup and would like to use 1-Click AnswersTM, simply click Start, Programs, 1-Click AnswersTM to load it into memory.
    
    
    
12. Why is Alt-Click only displaying a pop-up balloon? Why don't I see the answer in my browser like I used to?
    
    Our new AnswerTips provide a handy snippet of your Answer, without waiting for your browser to load. To see the full answer, just click "More >>" at the bottom of the AnswerTip. To set 1-Click Answers to always open your browser, click the Options button at the top of the AnswerTip. Under "Display Answer in:", select your preference.
    
    
    
13. How do I move the AnswerTip without it disappearing?
    
    AnswerTips have a thin, pale gray border. To move the AnswerTip, place your mouse pointer in this border area, click, and drag.
    
    
    
14. Why can't I scroll down to see the rest of the AnswerTip? There's no scroll bar.
    
    Not seeing a scrollbar in the AnswerTip is a known issue in Internet Explorer 5.5. We recommend upgrading your browser to Internet Explorer 6. If you cannot upgrade your browser, you can set 1-Click Answers to display the answer in your browser, instead of the AnswerTip:
    1. Right-click the 1-Click AnswersTM icon in the Notification Area (near the clock)
    2. Choose Options
    3. Go to the Activation tab
    4. Under "Display Answers in:", select "Browser (full window)"
    5. Click OK
    
    
    
    
15. My pop-out AnswerBar has disappeared. How do I get it back?
    
    The AnswerBar is a toggled (on/off) option on the 1-Click AnswersTM menu. To enable or disable the AnswerBar, simply right-click the 1-Click AnswersTM icon in the Notification Area (near the clock) and select "Show AnswerBar".
    
    The AnswerBar can be moved to any spot along either side of the screen. First, minimize the AnswerBar so that you see only the half-circle with an arrow. Now move your mouse pointer over the green area, click your left mouse button and drag it wherever you want. When you release the mouse button, it will attach itself to whichever side of your screen is closest.
    
    
    
16. How do I clear the History list of previous lookups from the AnswerBar's drop-down list?
    
    The entries contained on the list of previous topics typed into the AnswerBar are stored, to save you typing these topics in the future. You can choose to clear the current entries.
    
    MS Windows:
    
    1. Right-click the 1-Click AnswersTM icon in the Notification Area (near the clock)
    2. Choose Options
    3. On the General tab, click "Clear Now" in the History section to clear the current list of searches
    4. Optionally, to clear the History list automatically when you exit 1-Click AnswersTM (or reboot your computer), click the box marked "Clear history on exit"
    5. Click OK
    
    Mac OS X: To configure the History options, pull down the 1-Click AnswersTM menu and click Preferences. You can also configure the size of this list, from 0 (no History) to 50.
    
    
    
17. How can I use Alt-Click in other programs, like MS Word, and still be able to use 1-Click AnswersTM?
    
    1-Click AnswersTM allows you to change the activation key. You will then be able to use the Alt-Click combination in other programs, which may not provide this flexibility.
    
    To change activation key or mouse button:
    
    
    1. Right-click the 1-Click AnswersTM icon in the Notification Area (near the clock)
    2. Select Options
    3. Click the Activation tab
    4. Choose the key(s) and/or mouse button you want to use to activate 1-Click AnswersTM
    5. Click the OK button
    
    
    
    
18. Can I change the key combination used to activate 1-Click AnswersTM for Mac OS X? I don't like pressing Command-Option-G every time I want to look up a word.
    
    Sure. Just pull down the 1-Click AnswersTM menu and click Preferences. Click the Change button under Global Selection Hotkey to switch it to something else.
    
    
    
19. In Windows, I don't need to select a word before Alt-Clicking on it. Can't I do the same in Mac OS X?
    
    No. In 1-Click AnswersTM for Mac OS X, you need to select words before pressing the Hotkey to look them up. This is due to the inherent differences in the operating systems, and how they handle text on the screen.
    
    
    
20. Why doesn't Alt-Click work in some applications, such as Adobe Reader, Safari for Windows or OpenOffice?
    
    In order to use 1-Click AnswersTM in Adobe Acrobat Reader (PDF files), Safari for Windows, or OpenOffice, you must first select the text, as if you were going to copy it. Once you've highlighted the word or words you want to look up, press Alt-Click.
    
    Note that some PDF files are encoded with security that disables the Text Select mode. 1-Click AnswersTM Alt-Click will not work in those files. Also, Alt-Clicking will not work if you are pointing to text which is actually a graphic image.
    
    
    
21. Can I save AnswerPages that I want to return to later?
    
    Sure. The answers you get at Answers.com are regular Web pages, so you save them in your browser's Favorites or Bookmarks list.
    
    
    
22. I just installed 1-Click AnswersTM, but I can't see the IE Toolbar in my Internet Explorer. Where is it?
    
    If you are using Windows NT, 2000 or XP, you must be an Administrator of your local machine to install the IE Toolbar.
    
    If you do not see the Toolbar, pull down the View menu and click Toolbars. Then click on '1-Click AnswersTM'.
    
    If '1-Click AnswersTM' is not in your list of Toolbars, make sure you have not disabled third-party browser extensions in your IE settings (IE6 only):
    
    
    1. Click Tools, (Setting,) Control Panel
    2. Run Internet Options
    3. Click the Advanced tab
    4. Make sure there's a checkmark beside 'Enable third-party browser extensions'
    5. Click OK
    
    Some versions of IE have a known problem with displaying toolbars. The Answers IE Toolbar may be listed under another name, or with no name at all. To reset all of your IE toolbars, click here. This registry tweak will force IE to rebuild your toolbars. You may need to re-enable the toolbars you want to see after running this fix, by clicking View, Toolbars.
    
    
    
23. How do I hide the Answers IE Toolbar?
    
    You can toggle the Answers IE Toolbar on and off using the View > Toolbars option on your browser's menu line. Click on the option '1-Click Answers' to make the Toolbar display or disappear.
    
    Note that some versions of Internet Explorer have a known problem with displaying toolbars. The Answers IE Toolbar may be listed under another name. Try enabling all of the toolbars to see which one is wrongly identified with Answers.com.
    
    
    
24. I've set my Answers IE Toolbar to "Open Answer in New Window", but when I look up a word, nothing happens.
    
    You probably have a pop-up blocker installed that is keeping the new window from opening. Note that your pop-up blocker may be part of another program, as most Internet tools have them built-in these days. Windows XP SP2 also includes a pop-up blocker. Most pop-up blockers use the Ctrl key as an override. Hold down Ctrl when clicking on the button to allow the pop-up through.
    
    
    
25. Why can't I move or resize the IE window that 1-Click Answers uses?
    
    If your default browser is Internet Explorer, looking up a word with either 1-Click Answers or the pop-out AnswerBar opens a dedicated IE window. In order to be able to control this window, you need to temporarily enable the 1-Click Answers IE Toolbar, as follows:
    
    
    1. Alt-Click any word to bring up an Answer in Internet Explorer
    2. Pull down the View menu.
    3. Click Toolbars, then 1-Click Answers.
    4. Then repeat View, Toolbars, 1-Click Answers to turn it off again (if you wish).
    5. Resize the window to the size you'd like it to be, and close it.
    
    
    
    
26. I don't use Internet Explorer. Why don't you have a Toolbar for my browser?
    
    The Answers IE Toolbar is powered by Microsoft's ActiveX technology, which is currently only supported by MS Internet Explorer in MS operating systems.
    
    If you're using Mozilla Firefox, install our  Firefox extension to get Answers in Firefox under Windows, Mac OS X or Linux. This tool provides Alt-click functionality, and adds Answers.com to your right-click menu and your Sidebar.
    
    
    
27. Is 1-Click AnswersTM spyware? Is it a "keylogger"? Are you watching what I'm doing?
    
    NO. Please see our no-nonsense Privacy Policy. Our servers track the flow of questions and answers, so that we can optimize our product and its content, but we do not in any way spy on your Web browser or push ads based on past usage. Also, we do not provide information about you to any third parties.
    
    1-Click AnswersTM is also not a keylogger. The only keystroke that it is reporting to our servers is the Alt-Click that you perform on text to look it up. This function is only activated when you hold down the Alt key and click on a line of text. No other keystrokes or mouse clicks are ever logged or communicated to our servers.
    
    
    
28. Now that you've come out with a Mac OS X version, what about Linux? VMS? 3270? TRS-80? How about a wireless version of 1-Click AnswersTM for use on wireless PDAs and SmartPhones?
    
    Wireless handheld devices can use http://mobile.answers.com.
    
    Firefox users in Mac OS X and Linux should install Answers.com's new Firefox extension to add Answers.com functionality to the Sidebar. See www.answers.com/main/firefox_plugins.jsp for installation and details.
    
    We currently do not have a scheduled release for any additional platforms, but keep in mind that you can view Answers.com in nearly any Web browser.