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shampoo

Did you mean: shampoo, Shampoo (Rock Band, '90s), Shampoo (1975 Comedy Drama Film), Shampoo (Massage), Shampoo (Ranma ½)

 
Dictionary: sham·poo   (shăm-pū') pronunciation
 
n., pl. -poos.
  1. Any of various liquid or cream preparations of soap or detergent used to wash the hair and scalp.
  2. Any of various cleaning agents for rugs, upholstery, or cars.
  3. The act or process of washing or cleaning with shampoo.
tr. & intr.v., -pooed, -poo·ing, -poos.

To wash or undergo washing with shampoo.

[From Hindi cā[mdot]pō, imperative of cā[mdot]pnā, to press.]

shampooer sham·poo'er n.
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How Products are Made: How is shampoo made?
 

Shampoos are cleaning formulations used for a wide range of applications, including personal care, pet use, and carpets. Most are manufactured in roughly the same manner. They are composed primarily of chemicals called surfactants that have the special ability to surround oily materials on surfaces and allow them to be rinsed away by water. Most commonly, shampoos are used for personal care, especially for washing the hair.

History

Before the advent of shampoos, people typically used soap for personal care. However, soap had the distinct disadvantages of being irritating to the eyes and incompatible with hard water, which made it leave a dull-looking film on the hair. In the early 1930s, the first synthetic detergent shampoo was introduced, although it still had some disadvantages. The 1960s brought the detergent technology we use today.

Over the years, many improvements have been made to shampoo formulations. New detergents are less irritating to the eyes and skin and have improved health and environmental qualities. Also, materials technology has advanced, enabling the incorporation of thousands of beneficial ingredients in shampoos, leaving hair feeling cleaner and better conditioned.

Raw Materials

New shampoos are initially created by cosmetic chemists in the laboratory. These scientists begin by determining what characteristics the shampoo formula will have. They must decide on aesthetic features such as how thick it should be, what color it will be, and what it will smell like. They also consider performance attributes, such as how well it cleans, what the foam looks like, and how irritating it will be. Consumer testing often helps determine what these characteristics should be.

Once the features of the shampoo are identified, a formula is created in the laboratory. These initial batches are made in small beakers using various ingredients. In the personal care industry, nearly all of the ingredients that can be used are classified by the Cosmetic, Toiletry, and Fragrance Association (CTFA) in the governmentally approved collection known as the International Nomenclature of Cosmetic Ingredients (INCI). The more important ingredients in shampoo formulations are water, detergents, foam boosters, thickeners, conditioning agents, preservatives, modifiers, and special additives.

Water

The primary ingredient in all shampoos is water, typically making up about 70-80% of the entire formula. Deionized water, which is specially treated to remove various particles and ions, is used in shampoos. The source of the water can be underground wells, lakes, or rivers.

Detergents

The next most abundant ingredients in shampoos are the primary detergents. These materials, also known as surfactants, are the cleansing ingredients in shampoos. Surfactants are surface active ingredients, meaning they can interact with a surface. The chemical nature of a surfactant allows it to surround and trap oily materials from surfaces. One portion of the molecule is oil compatible (soluble) while the other is water soluble. When a shampoo is applied to hair or textiles, the oil soluble portion aligns with the oily materials while the water soluble portion aligns in the water layer. When a number of surfactant molecules line up like this, they form a structure known as a micelle. This micelle has oil trapped in the middle and can be washed away with water, thus giving the shampoo its cleansing power.

Surfactants are derived from compounds known as fatty acids. Fatty acids are naturally occurring materials which are found in various plant and animal sources. The materials used most often to make the surfactants used in shampoos are extracted from coconut oil, palm kernel oil, and soy bean oil. Some common primary detergents used in shampoos are ammonium lauryl sulfate, sodium lauryl sulfate, and sodium lauryl ether sulfate.

Foam boosters

In addition to cleansing surfactants, other types of surfactants are added to shampoos to improve the foaming characteristics of the formulation. These materials, called alkanolamides, help increase the amount of foam and the size of the bubbles. Like primary detergents, they are also derived from fatty acids and have both water soluble and oil soluble characteristics. Typical materials include lauramide DEA or cocamide DEA.

Thickeners

To some extent, the alkanolamides that make shampoos foam also make the formulations thicker. However, other materials are also used to increase the viscosity. For example, methylcellulose, derived from plant cellulose, is included in shampoos to make them thicker. Sodium chloride (salt) also can be used to increase shampoo thickness.

Conditioning agents

Some materials are also added to shampoos to offset the sometimes harsh effect of surfactants on hair and fabrics. Typical conditioning agents include polymers, silicones, and quaternary agents. Each of these compounds deposit on the surface of the hair and improve its feel, softness, and combability, while reducing static charge. Shampoos that specifically feature conditioning as a benefit are called 2-in-1 shampoos because they clean and condition hair in the same step. Examples of conditioning agents include guar hydroxypropyltrimonium chloride which is a polymer, dimethicone which is a silicone, and quatemium 80, a quatemary agent.

Preservatives

Since shampoos are made from water and organic compounds, contamination from bacteria and other microbes is possible. Preservatives are added to prevent such growth. Two of the most common preservatives used in shampoos are DMDM hydantoin and methylparaben.

Modifiers

Other ingredients are added to shampoo formulas to modify specific characteristics. Opacifiers are added to make the formula opaque and give it a pearly look. Materials known as sequestering agents are added to offset the dulling effects of hard water. Acids or bases such as citric acid or sodium hydroxide are added to adjust the pH of a shampoo so the detergents will provide optimal cleaning.

Special additives

One of the primary factors that influence the purchase of a shampoo is its color and odor. To modify these characteristics, manufacturers add fragrance oils and governmentally approved and certified FD&C dyes. Other special additives can also have a similar effect. Natural materials such as botanical extracts, natural oils, proteins, and vitamins all impart special qualities and help sell shampoos. Additives such as zinc pyrithione are included to address the problem of dandruff. Other additives are dyes which can color the hair.

The Manufacturing
Process

After a shampoo formula is developed, it is tested to ensure that its qualities will minimally change over time. This type of testing, called stability testing, is primarily used to detect physical changes in such things as color, odor, and thickness. It can also provide information about other changes, like microbial contamination and performance differences. This testing is done to ensure that the bottle of shampoo that is on the store shelves will perform just like the bottle created in the laboratory.

The manufacturing process can be broken down into two steps. First a large batch of shampoo is made, and then the batch is packaged in individual bottles.

Compounding

  • Large batches of shampoo are made in a designated area of the manufacturing plant. Here workers, known as compounders, follow the formula instructions to make batches that can be 3,000 gal (11,000 1) or more. Raw materials, which are typically provided in drums as large as 55 gal (200 1) or in 50-lb (23-kg) bags, are delivered to the compounding area via forklift trucks. They are poured into the batch tank and thoroughly mixed.
  • Depending on the formula, these batches can be heated and cooled as necessary to help the raw materials combine more quickly. Some raw materials such as water or the primary detergents are pumped and metered directly into the batch tank. These materials are added simply by pressing a button on computerized controls. These controls also regulate the mixing speeds and the heating and cooling rates. Depending on the size and type of shampoo, making a 3,000-gal (11,000-1) batch can take anywhere from one to four hours.

Quality control check

  • After all the ingredients are added to the batch, a sample is taken to the Quality Control (QC) lab for testing. Physical characteristics are checked to make sure the batch adheres to the specifications outlined in the formula instructions. The QC group runs tests such as pH determination, viscosity checks, and appearance and odor evaluations. They can also check the amount of detergent that is in the formula and whether there is enough preservative. If the batch is found to be "out of spec," adjustments can be made. For instance, acids or bases can be added to adjust the pH, or salt can be added to modify the viscosity. Colors can also be adjusted by adding more dye.
  • After a batch is approved by QC, it is pumped out of the main batch tank into a holding tank where it can be stored until the filling lines are ready. From the holding tank it gets pumped into the filler, which is made up of a carousel of piston filling heads.

Filling

  • At the start of the filling line, empty bottles are put in a large bin called a hopper. Here, the bottles are physically manipulated until they are correctly oriented and standing upright. They are then moved along a conveyor belt to the filling carousel, which holds the shampoo.
  • The filling carousel is made up of a series of piston filling heads that are calibrated to deliver exactly the correct amount of shampoo into the bottles. As the bottles move through this section of the filling line, they are filled with shampoo.
  • From here the bottles move to the capping machine. Much like the bin that holds the empty bottles, the caps are also put in a hopper and then correctly aligned. As the bottles move by the caps are put on and twisted tight.
  • After the caps are put on, the bottles move to the labeling machines (if necessary). Depending on the type of labels, they can either be stuck on using adhesives or heat pressed. Labels are stuck to the bottles as they pass by.
  • From the labeling area, the bottles move to the boxing area, where they are put into boxes, typically a dozen at a time. These boxes are then stacked onto pallets and hauled away in large trucks to distributors. Production lines like this can move at speeds of about 200 bottles a minute or more.

Quality Control

In addition to the initial checks to make sure the product meets specifications, other quality control checks are made. For example, line inspectors watch the bottles at specific points on the filling line to make sure everything looks right. They notice things like fill levels, label placement, and whether the cap is on correctly. The product is also routinely checked to see if there has been any microbial contamination. This is done by taking a bottle off the filling line and sending it to the QC lab. Here, a small amount of the shampoo product is smeared onto a plate and inoculated with bacteria and other organisms to see if they grow. Additionally, the packaging is also checked to see if it meets specifications. Things such as bottle thickness, appearance, and bottle weight are all checked.

The Future

Consumer product corporations will continue to manufacture new types of shampoos. These new formulas will be driven by ever-changing consumer desires and developing chemical technology. Currently, consumers like multi-functional shampoos, such as 2-in-I shampoos, which provide cleansing and conditioning in one step, or shampoos that aid in styling. New shampoos will likely provide improved conditioning, styling, and coloring while cleaning the hair.

Shampoo technology will also improve as new ingredients are developed by raw material suppliers. Some important advances are being made in the development of compounds such as polymers, silicones, and surfactants. These materials will be less irritating, less expensive, more environmentally friendly, and also provide greater functionality and performance.

Where to Learn More

Books

Knowlton, John and Steven Pearce. The Handbook of Cosmetic Science and Technology. Elsevier Science Publishers, 1993.

Umbach, Wilfried. Cosmetics and Toiletries Development, Production, and Use. Ellis Horwood, 1991.

Periodicals

Kintish, Lisa. "Shampoos Get Specific." Soap/Cosmetic/Chemical Specialties, October 1995, pp. 20-30.

[Article by: Perry Romanowski]


 

A cleaning agent, usually liquid, for hair; usually consists of a detergent and perfume. Some, usually referred to as medicated shampoos, contain therapeutic substances such as parasiticides, antimicrobials, ketatolytic agents, and antiseborrheic compounds such as selenium sulfide.

 
Word Tutor: shampoo
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pronunciation

IN BRIEF: A soap used for washing hair.

pronunciation Shampoo comes in a variety of scents, including lavender and lemon.

 
Dream Symbol: Shampoo
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A dream about shampooing one's own head can represent a need to clear our thoughts or to clean up something.


 
Wikipedia: Shampoo
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Bottles of shampoo and lotions manufactured in the early 20th century by the C.L. Hamilton Co. of Washington, D.C.

Shampoo is a hair care product used for the removal of oils, dirt, skin particles, dandruff, environmental pollutants and other contaminant particles that gradually build up in hair. The goal is to remove the unwanted build-up without stripping out so much as to make hair unmanageable.

Shampoo, when lathered with water, is a surfactant, which, while cleaning the hair and scalp, can remove the natural oils (sebum) which lubricate the hair shaft.

Shampooing is frequently followed by conditioners which increase the ease of combing and styling.

Contents

History

Shampoo originally meant head massage in several North Indian languages. Both the word and the concept were introduced to Britain from colonial India. The word shampoo in English is derived from Hindi chāmpo (चाँपो /tʃãːpoː/)[1]. Its English usage in Anglo-Indian dates to 1762[2]. In India the term chAmpo was used for head massage, usually with some form of hair oil[3].

The term and service was introduced in Britain by a Bengali entrepreneur Sake Dean Mahomed in 1814, when Dean, together with his Irish wife, opened a shampooing bath known as 'Mahomed's Indian Vapour Baths' in Brighton, England. His baths were like Turkish baths where clients received an Indian treatment of champi (shampooing) or therapeutic massage. His service was appreciated; he received the high accolade of being appointed ‘Shampooing Surgeon’ to both George IV and William IV.

In the 1900s, the meaning of the word shifted from the sense of massage to that of applying soap to the hair. Earlier, regular soap had been used for washing hair[4]. However, the dull film soap left on the hair made it uncomfortable, irritating, and unhealthy looking.

During the early stages of shampoo, English hair stylists boiled shaved soap in water and added herbs to give the hair shine and fragrance. Kasey Hebert was the first known maker of shampoo, and the origin is currently attributed to him.

Originally, soap and shampoo were very similar products; both containing surfactants, a type of detergent. Modern shampoo as it is known today was first introduced in the 1930s with Drene, the first synthetic (non-soap) shampoo.[5]

In India, the traditional hair massage is still common. Different oils and formulations with herbs may be used; these include neem, shikakai or soapnut, henna, bael, brahmi, fenugreek, buttermilk, amla, aloe, and almond in combination with some aromatic components like sandalwood, jasmine, turmeric, rose, and musk.

How shampoo works

Shampoo cleans by stripping sebum from the hair. Sebum is an oil secreted by hair follicles that is readily absorbed by the strands of hair, and forms a protective layer. Sebum protects the protein structure of hair from damage, but this protection comes at a cost. It tends to collect dirt, styling products and scalp flakes. Surfactants strip the sebum from the hair shafts and thereby remove the dirt attached to it.

While both soaps and shampoos contain surfactants, soap bonds to oils with such affinity that it removes too much if used on hair. Shampoo uses a different class of surfactants balanced to avoid removing too much oil from the hair.

The chemical mechanisms that underlie hair cleansing are similar to that of traditional soap. Undamaged hair has a hydrophobic surface to which skin lipids such as sebum stick, but water is initially repelled. The lipids do not come off easily when the hair is rinsed with plain water. The anionic surfactants substantially reduce the interfacial surface tension and allow for the removal of the sebum from the hair shaft. The non-polar oily materials on the hair shaft are solubilised into the surfactant micelle structures of the shampoo and are removed during rinsing. There is also considerable removal through a surfactant and oil "roll up" effect.

Composition

Shampoo formulations seek to maximize the following qualities:

Many shampoos are pearlescent. This effect is achieved by addition of tiny flakes of suitable materials, eg. glycol distearate, chemically derived from stearic acid, which may have either animal or vegetable origins. Glycol distearate is a wax.

Ingredient claims

In the USA, the Food and Drug Administration (FDA) mandates that shampoo containers accurately list ingredients. The government further regulates what shampoo manufacturers can and cannot claim as any associated benefit. Shampoo producers often use these regulations to challenge marketing claims made by competitors, helping to enforce these regulations. While the claims may be substantiated however, the testing methods and details of such claims are not as straightforward. For example, many products are purported to protect hair from damage due to ultraviolet radiation. While the ingredient responsible for this protection does block UV, it is not present in a high enough concentration to be effective. Shampoos made for treating medical conditions such as dandruff are regulated as OTC drugs[6] in the US marketplace. In other parts of the world such as the EU, there is a requirement for the anti-dandruff claim to be substantiated, but it is not considered to be a medical problem.

Vitamins and Amino Acids

The effectiveness of vitamins, amino acids and "pro-vitamins" to shampoo is also largely debatable. Vitamins and amino acids are the building blocks of proteins and enzymes within the body. While vitamins may be able to penetrate cells through the skin, amino acids and proteins are too large to enter a cell outside the bloodstream, and they can have no effect on dead tissue. Proteins are constructed from amino acids following an RNA blueprint inside the cell. A strand of hair is a long protein chain continually being added to at the root. The only way for an amino acid to be of any use is to be intentionally bound to other amino acids in a specific fashion by a living cell. Hair is not alive, and there is no possibility for an amino acid or protein to have any permanent effect on the health of the strand.[citation needed]

The case for vitamins is not as well understood. Some have demonstrated a moderate effectiveness in improving the health of skin,[7] but most likely the benefit is derived from the effect of vitamins on living cells below the epidermis. Extending this benefit to hair, the vitamins and minerals could improve the health of new hair growth, but the benefit to existing hair is unsubstantiated. However, the physical properties of some vitamins (like vitamin E oil or panthenol) would have a temporary cosmetic effect on the hair shaft while not having any bioactivity.

Commonly used ingredients

Specialized shampoos

Dandruff

Cosmetic companies have developed shampoos specifically for those who have dandruff. These contain fungicides such as ketoconazole, zinc pyrithione and selenium sulfide which reduce loose dander by killing Malassezia furfur. Coal tar and salicylate derivatives are often used as well.

All-natural

Some companies use "all-natural," "organic," "botanical," or "plant-derived" ingredients (such as plant extracts or oils), combining these additions with one or more typical surfactants. The effectiveness of these organic ingredients is disputed.

Alternative shampoos, sometimes marketed as SLS-free, claim to have fewer harsh chemicals - typically none from the sulfate family. They are sometimes claimed to be gentler on human hair.

Baby

Shampoo for infants and young children is formulated so that it is less irritating and usually less prone to produce a stinging or burning sensation if it were to get into the eyes. This is accomplished by one or more of the following formulation strategies:

  1. dilution, in case product comes in contact with eyes after running off the top of the head with minimal further dilution;
  2. adjusting pH to that of non-stress tears, approximately 7, which may be a higher pH than that of shampoos which are pH adjusted for skin or hair effects, and lower than that of shampoo made of soap;
  3. use of surfactants which, alone or in combination, are less irritating than those used in other shampoos;
  4. use of nonionic surfactants of the form of polyethoxylated synthetic glycolipids and/or polyethoxylated synthetic monoglycerides, which surfactants counteract the eye sting of other surfactants without producing the anesthetizing effect of alkyl polyethoxylates or alkylphenol polyethoxylates.

The distinction in 4 above does not completely surmount controversy over the use of shampoo ingredients to mitigate eye sting produced by other ingredients, or of use of the products so formulated.

The considerations in 3 and 4 frequently result in a much greater multiplicity of surfactants being used in individual baby shampoos than in other shampoos, and the detergency and/or foaming of such products may be compromised thereby. The monoanionic sulfonated surfactants and viscosity-increasing or foam stabilizing alkanolamides seen so frequently in other shampoos are much less common in the better baby shampoos. [1]

Animal

Shampoo for animals (such as for dogs or cats) should be formulated especially for them, as their skin has fewer cell layers than human skin. Cats' skin is 2-3 cell layers thick, while dogs' skin is 3-5 layers. Human skin, by contrast, is 10-15 cell layers thick. This is the main reason why one should never use even something as mild as baby shampoo on a cat, dog, or other pet.

Shampoo intended for animals may contain insecticides or other medications for treatment of skin conditions or parasite infestations such as fleas or mange. These must never be used on humans. It is equally important to note that while some human shampoos may be harmful when used on animals, any haircare products that contain active ingredients/drugs (such as zinc in antidandruff shampoos) are potentially toxic when ingested by animals. Special care must be taken not to use those products on pets. Cats are at particular risk due to their instinctive method of grooming their fur with their tongues.

Solid

Solid shampoos or shampoo bars use as their surfactants soaps and/or other surfactants conveniently formulated as solids. They have the advantage of being spill-proof, and the disadvantage of being slowly applied, needing to be dissolved in use.

Jelly/Gel

Stiff, non-pourable clear gels to be squeezed from a tube were once popular forms of shampoo, and can be produced by increasing a shampoo's viscosity. This type of shampoo cannnot be spilled, but unlike a solid, it can still be lost down the drain by sliding off wet skin or hair. Soap jelly was formerly made at home by dissolving sodium soap in hot water before being used for shampooing or other purposes, to avoid the problem of slow application of solids noted above.

Paste/cream

Shampoos in the form of pastes or creams were formerly marketed in jars or tubes. The contents were wet but not completely dissolved. They would apply faster than solids and dissolve quickly. Jar contents were prone to contamination by users and hence had to be very well preserved.

Dry shampoo

Powdered shampoos are designed to work without water. They are typically based on powders such as starch or talc, and are intended to absorb excess sebum from the hair before being brushed out. Hair tends not to "look" as clean as when washed with conventional shampoos.[citation needed]

Traditional and prehistoric use

Indonesia

Early shampoos used in Indonesia were made from the husk and straw (merang) of rice. The husks and straws were burned into ash, and the ashes (which have alkaline properties) are mixed with water to form lather. The ashes and lather were scrubbed into the hair and rinsed out, leaving the hair clean, but very dry. Afterwards, coconut oil was applied to the hair in order to moisturize it.[8]

India

In India, a variety of herbs and their extracts are used as shampoos. A very effective shampoo is made by boiling soapnuts with dried gooseberry (amla) and a few other herbs, using the strained extract. This leaves the hair soft, shiny and manageable. Another product used is the mustard cakes left after extraction of mustard oil.

North America

Certain Native American tribes used extracts from North American plants as hair shampoo; for example the Costanoans of present day coastal California utilized extracts from the Coastal woodfern Dryopteris expansa for a shampoo.[9]

Notes and references

  1. ^ chāmpo (चाँपो /tʃãːpoː/) is the imperative of chāmpnā (चाँपना /tʃãːpnaː/), "to smear, knead the muscles, massage"
  2. ^ Douglas Harper (2001). "Online Etymology Dictionary". http://www.etymonline.com/. Retrieved on 2007-07-14. 
  3. ^ The word may be cognate to "champā" (चम्पा /tʃəmpaː/), the flowers of the plant Michelia champaca which have traditionally been used to make fragrant hair-oil
  4. ^ Dr. John Gray; The World of Hair
  5. ^ "From Pert: Do You Wash and Go?". Company Science Behind the Brands. Procter and Gamble. http://www.pg.com/science/pbi_pert.jhtml. Retrieved on 2007-03-26. 
  6. ^ See FDA Office of Nonprescription Products for information.
  7. ^ Mayo Clinic Staff (2006-08-12). "Wrinkle creams: Your guide to younger looking skin". Mayo Foundation for Medical Education and Research. http://www.mayoclinic.com/health/wrinkle-creams/SN00010. Retrieved on 2007-03-26. 
  8. ^ "Agar RAMBUT Selalu Sehat". Kompas Cyber Media. 2004-04-11. http://www.kompas.com/kesehatan/news/0404/11/190759.htm. Retrieved on 2007-03-26. 
  9. ^ C. Michael Hogan. 2008. Coastal Woodfern (Dryopteris arguta), GlobalTwitcher, ed. N. Stromberg

 
Translations: Shampoo
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Dansk (Danish)
n. - hårshampoo, shampoo, hårvask, shampooing
v. tr. - vaske hår på, shampooe
v. intr. - vaske hår

Nederlands (Dutch)
shampoo

Français (French)
n. - shampooing
v. tr. - faire un shampooing
v. intr. - se faire un shampooing

Deutsch (German)
n. - Shampoo
v. - schamponieren

Ελληνική (Greek)
n. - σαμπουάν, λούσιμο
v. - λούζω, πλένω (με σαμπουάν κ.λπ.)

Italiano (Italian)
shampoo

Português (Portuguese)
n. - xampu (m)
v. - lavar os cabelos

Русский (Russian)
шампунь, мыть голову, мытье головы

Español (Spanish)
n. - champú
v. tr. - dar champú a, lavar (la cabeza), frotar con agua y jabón
v. intr. - lavarse (la cabeza)

Svenska (Swedish)
n. - schampo, hårschampo, schamponering, hårtvätt
v. - schamponera, tvätta håret på

中文(简体)(Chinese (Simplified))
洗发精, 洗发, 洗发香波, 洗头, 用洗发精洗头

中文(繁體)(Chinese (Traditional))
n. - 洗髮精, 洗髮, 洗髮香波
v. tr. - 洗頭, 洗髮
v. intr. - 用洗髮精洗頭

한국어 (Korean)
n. - 머리 감기, 샴푸, 샴페인
v. tr. - 씻다, (머리를) 샴푸로 감다, 마사지 하다
v. intr. - (머리를) 감다, 마사지 하다

日本語 (Japanese)
n. - 頭を洗うこと, シャンプー, 洗髪液
v. - 洗う

العربيه (Arabic)
‏(الاسم) مستحضر يستخدم في غسل ألشعر (فعل) يغسل ألشعر بألصابون و ألماء‏

עברית (Hebrew)
n. - ‮שמפו, חפיפת-ראש‬
v. tr. - ‮חפף הראש, ניקה (שטיח) בשמפו‬
v. intr. - ‮חפף (הראש) בשמפו‬


 
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American Sign Language
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Did you mean: shampoo, Shampoo (Rock Band, '90s), Shampoo (1975 Comedy Drama Film), Shampoo (Massage), Shampoo (Ranma ½)


 

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