Computer Desktop Encyclopedia
THIS DEFINITION IS FOR PERSONAL USE ONLY.
All other reproduction is strictly prohibited without permission from the publisher.
© 1981-2012 The Computer Language Company Inc. All rights reserved. Read more
agent turnover
Computer Desktop Encyclopedia:
Top
agent turnover
In a call center, the number of agents that need to be replaced in a given period. The call center industry historically deals with extremely high turnover, with some outbound and telemarketing centers experiencing rates greater than 100% annually. More typically, a service or other inbound center may experience rates ranging from 10% to 50% or more annually. See call center.
Download Computer Desktop Encyclopedia to your PC, iPhone or Android.