Airports Council International (ACI) is a non profit global trade organization of the world's airports, consisting of 580 members operating 1,650 airports in 179 countries and territories. Whose primarily represents member airport's interests and to promote professional standard in airport management and operations. It aims to provide the public with a safe, secure, efficient and environmentally responsible air transport system.
It is governed by the ACI Governing Board. ACI World Headquarters was based in Geneva, Switzerland and it is moved to Montreal, Canada, after the 2010 General Assembly. It incorporates the International Civil Aviation Organization (ICAO) Bureau and is a member of the Air Transport Action Group (ATAG).
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In 2009, airports worldwide handled 4.8 billion arriving and departing passengers, 79.8 million metric tonnes of cargo and 74.1 million movements. ACI regular members represent over 96 per cent of the world’s passenger traffic and are owners or operators, other than airlines, of one or more civil airports with commercial air services.
The ACI gives out the Airport Service Quality Awards (AQS), based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Along with the World Airport Awards by Skytrax, it is considered one of the most prestigious accolades in the industry.[1]
The awards are given out in five categories:
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2010[2] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport |
| 2011[3] | Incheon International Airport | Singapore Changi Airport | Beijing Capital International Airport |
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