Andrews & Arnold
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Andrews & Arnold
Andrews & Arnold Ltd (also known as AAISP) is an Internet service provider based in Bracknell in the United Kingdom founded in 1997 and launched in 1998[1], primarily serving businesses and "technical" home users.[2]
In 2009 the company was judged the best niche provider in the Thinkbroadband Customer Service Awards, based on customer ratings and again in 2010.[3][4]
The company's owner, Adrian Kennard (RevK), stated in a blog post that as of October 2010 the company is "XKCD/806" compliant, referring to XKCD comic number 806. This means that technical support callers who say the code word "shibboleet" will be transferred to a technical support representative who knows at least two programming languages, and presumably can offer more useful advice than a standard tech support script.[5][6]
References
- ^ http://aaisp.com/about.html
- ^ http://aaisp.net.uk/broadband.html
- ^ http://www.thinkbroadband.com/awards/customer-service-2010.html
- ^ http://www.ispreview.co.uk/story/2009/12/27/o2-and-aaisp-top-uk-broadband-isp-customer-service-awards-2009.html
- ^ "Tech Support". xkcd. 1999-02-22. http://xkcd.com/806/. Retrieved 2011-12-24.
- ^ "XKCD/806 compliance". 15 October 2010. http://revk.www.me.uk/2010/10/xkcd806-compliance.html. Retrieved 24 December 2011.
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