What an automatic call distributor does is that it's a device or
service that connects and distributes incoming calls to a specific
group of terminals.
What an automatic call distributor does is that it's a device or
service that connects and distributes incoming calls to a specific
group of terminals.
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The ACD administrator typically had a video display terminal
that presented call statistics in real time and had many management
tools that monitored and improved service and measured agents'
effectiveness