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Contact Management System
A Contact Management System (CMS) is an integrated office solution that allows organizations and individuals to record relationships and interactions with customers and suppliers. This information includes all emails, documents, jobs, faxes, calendar and more. This type of solution is gaining more and more popularity as companies want to be able to control all this information from a single integrated application, instead of having different proprietary applications, each with their own data collection systems.
Companies all around the world are beginning to see the benefit of such a solution as it saves them time and money. The old "conventional" way of doing business by only using Microsoft Outlook and having a simple Access database is over. Contact Management Systems are revolutionizing the way companies do business and perform their daily tasks.
It was once thought that cell phones would be able to offer a Contact Management System by linking the users cell phone information with their office database, and this method is now being implemented. CMS or customer relationship management (CRM) tools are more readily accessed with a mobile phone depending on what software has been written for the product, mobile phones using a different OS may access CMS data systems e.g. some software designers are writing programs for the popular iPhone, Blackberry and Windows mobile phones.
Contact Management versus CRM
Although there is no absolute definition of what either a Contact Management System or a CRM (Customer relationship management) Systems is, CRM systems tend to be Account (ie organisation) focussed rather than Contact focussed. CRM systems generally include Opportunity Management (ie sales pipeline) and often have other modules such as Marketing and Support & Service.nda,asdas,
Contact Management System Examples
Virtual Filing Cabinet - robust system that integrates all office communication activities including email management, document management, contact management, calendar, jobs, to-do tasks, notes, telephony, fax, bulk-email and more to be managed, indexed and retrieved, from a single application and is fully integrated with Microsoft Outlook.
Ready to Print - system that integrates contacts and calendar information
Imagine Time - integrates time, billing, email into a single application
Contact Manager - management of customer details and customer interactions
Platform Contact Manager - helps companies and individuals to manage and organize their contact relationship
References
- Bralovich, Steve. "The PDA: Not a NoteBook PC Substitute...For Now". Street Directory, 2009
- "Virtual Filing Cabinet", TMCNET, November 11, 2008.
See also
- Virtual filing cabinet
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