Results for Convergys
On this page:
 
Hoover's Profile:

Convergys Corporation

(NYSE:CVG)
Company Financials
Income Statement
Balance Sheet
Cash Flow Statement

Contact Information
Convergys Corporation
201 E. 4th St.
Cincinnati, OH 45202
OH Tel. 513-723-7000
Toll Free 888-284-9900
Fax 513-421-8624

Type: Public
On the web: http://www.convergys.com
 Employees: 75,000
Employee growth: 14.2%

Convergys is conversant in the language of outsourcing. The company is one of the world's leading providers of business process outsourcing (BPO) services, such as billing, human resources administration, and customer care. Its Human Resources unit offers outsourcing of benefits and payroll operations, staffing, and training. Its Customer Management division, the largest teleservices business in the US, provides both inbound and outbound call handling for sales, marketing, and support through nearly 90 call centers. Convergys also offers bill processing services and provisioning software to telecommunications companies through its Information Management Group.

Key numbers for fiscal year ending December, 2007:
Sales: $2,844.3M
One year growth: 2.0%
Net income: $169.5M
Income growth: 2.0%

Officers:
President, CEO, and Director: David F. (Dave) Dougherty
CFO: Earl C. Shanks
Senior Director Business and Financial Media: Computer Software

Competitors:
Amdocs
EDS
IBM

 
 
Stock Quote: Convergys
 
Stock Chart: Convergys
 
Company News: Convergys
 
Wikipedia: Convergys
Convergys Corporation
Type Public (NYSE: CVG)
Founded Cincinnati (1989)
Headquarters Cincinnati, Ohio, United States
Key people David F. Dougherty, President and CEO
Industry Professional Services
Management Consulting
Outsourcing
Billing
Call Centre
Products Infinys, Lifetime Value Optimizer, ICOMS
Revenue Green_Arrow_Up_Darker.svg 2,789.8 million USD (2006)[1]
Net income Green_Arrow_Up_Darker.svg 166.2 million USD (2006)[1]
Employees ~75,000 (2006)[1]
Website http://www.convergys.com

Convergys (NYSE: CVG) is a multi-national corporation that provides management consulting services, outsourced billing, customer care and employee care, and transaction management software. Most of its clients are companies in the communications, financial services, technology, and employee-care market.

The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys has acquired numerous companies and expanded its business to employ over 74,000 people in 40 countries around the world. Its headquarters is in Cincinnati, Ohio.

Recognition and Awards

Convergys has been recognized with multiple awards, 2001-2006.[2]

Controversies

In February of 2006, Convergys settled a lawsuit with the US Department of Labor for $350,000 for claimed unpaid wages to over 1400 employees at its Tucson, AZ Call Center. An investigation by the Department of Labor found that Convergys had failed to compensate call center workers for time spent making necessary preparations to take calls (termed "pre-shift" worktime), which would constitute a violation of the Fair Labor Standards Act.[3] Convergys denied any such violations, and claimed that they opted to settle to avoid costly litigation. The dispute was over wages paid between a period from September 2002 to April 2005.[4]

References

  1. ^ a b c 10-K Form: 2006 Annual Report. shareholder.com. Retrieved on 2007-09-14.
  2. ^ Convergys - Recognition and Awards, 2005-2007
  3. ^ United States Department of Labor Press Release - Firm to Pay More Than $350,000 in Back Wages to Tucson Call Center Workers
  4. ^ Arizona Daily Star - Settlement gives $350,000 in back pay to about 1,400 call center employees

External links


This entry is from Wikipedia, the leading user-contributed encyclopedia. It may not have been reviewed by professional editors (see full disclaimer)

 
 

Join the WikiAnswers Q&A community. Post a question or answer questions about "Convergys" at WikiAnswers.

 

Copyrights:

Hoover's Profile. ©2008 Hoover's, Inc. All rights reserved.  Read more
Stock Quote. © MarketWatch, Inc. 2008. All rights reserved. Subject to the Terms of Use. Designed and powered by Dow Jones Client Solutions.
MarketWatch, the MarketWatch logo, BigCharts and the BigCharts logo are registered trademarks of MarketWatch, Inc. Dow Jones is the registered trademark of Dow Jones & Company, Inc.  Read more
Wikipedia. This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "Convergys".  Read more

Search for answers directly from your browser with the FREE Answers.com Toolbar!  
Click here to download now. 

Get Answers your way! Check out all our free tools and products.

On this page:   E-mail   print Print  Link  

 

Keep Reading

Mentioned In:

 |  More >More >