Convergys Corporation (NYSE: CVG) is a multi-national corporation that provides relationship management solutions, outsourced customer and HR management solutions, consulting and professional services, billing services, and multichannel self-care technology solutions[clarification needed] to its clients. Most of its clients are companies in the telecommunications, financial services, technology, government, and employee care markets.
History
The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys' headquarters in Cincinnati, Ohio, has acquired numerous companies and expanded its business to employ nearly 75,000 employees who serve clients in more than 70 countries, speaking more than 35 languages, from 85 sites across North America, Europe, the Middle East, Asia (most notably in India and the Philippines), the Pacific, and Latin America. Convergys provides Customer support to companies like General Motors and Comcast.
Key milestones as a public company
1998 - Convergys was formed from MATRIXX Marketing and Cincinnati Bell Information Systems (CBIS), two subsidiaries of the Cincinnati Bell Inc.holding company. Goes public with $0.9M in revenues.
1999 - Convergys completed its spin-off from Cincinnati Bell Inc. Cincinnati Bell distributed approximately 137 million shares of Convergys common stock to shareholders to complete the spin-off.
1998 - Convergys acquires AT&T Solutions Customer Care, with 4,500 employees.
1999 - Convergys acquires Microsoft Technical Solutions, U.S., with 215 employees.
2001 - Convergys acquires Geneva Technology Ltd., Cambridge, U.K., with 402 employees.
2004 - Convergys acquires DigitalThink, San Francisco, CA, Hyderabad,and Bangalore, India, with 375 employees.
2004 - Convergys acquires Encore Receivables Management, Inc., Olathe, KS, Lenexa, KS and Las Vegas, NV, with 1,100 employees.
2005 - Convergys acquires Deloitte’s Finance & Accounting (“F&A”)Business Process Outsourcing Business, Tulsa, OK, with 140 employees.
2006 - Convergys acquires Asturias HR Service Center (acquisition from DuPont), with 100 employees.
2008 - Convergys acquires Speech/Contact Center company Intervoice Inc., with 700 employees.
2008 - Convergys acquires Shanghai Hong Xun Software Co., Ltd. from BMI Asia Inc. with 70 employees.
2009 - Today, Convergys is a Fortune 500 company with $2.7B in revenue. Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for the 9th year running. They have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and their global headquarters in Cincinnati, Ohio.
Recent news
- Convergys Delivers Record Revenue of $2.8 Billion and Record EPS of $1.23 in 2007
- Convergys Upgrades Nawras Telecom’s Billing and Customer Care Platform
- Indonesian Telecom Company Goes Live with Convergys Billing and Care Platform for Pre- and Post-Paid Services
- Convergys Implements Relationship Management Solutions For AT&T Mobility [Convergys Dynamic Decisioning Solution (DDS)]
- Convergys to Provide Customer Intelligence Solutions To Global Financial Services Firm
- Convergys Corporation Provides Bouygues Telecom's Billing System
- Convergys Helps Telecom Egypt Re-Engineer Billing Processes
- Convergys to Provide Johnson & Johnson with HR Services
- Convergys delivers IP-based SCXML/CCXML/VXML platform for Contact Center and Multimodal Self Service
Services
Convergys Global Consulting: offers solutions across a wide range of market and business issues
Revenue Generation: Maximise opportunities to increase revenue through acquiring and growing high-value customers
Revenue Protection: Understand key drivers of customer satisfaction, loyalty and retention in order to proactively defend market share and revenue
Operational Performance: Measure and benchmark operational performance to highlight and capitalise on opportunities to improve workforce productivity, operational efficiency and quality of service
Contact Optimization: Gather and use intelligence from customer and employee contacts to improve business performance and operations while decreasing costs
Technology Optimization: Apply technology and business process, usability, customer experience analysis and architectural expertise to deploy and refine technology that improves quality of service and maximizes ROI.
Customer Solutions
Customer Service: Consumer Support, Business-to-Business Support, Technical Support, Back Office, Customer Management Effectiveness
Customer Acquisition: Direct Response, Sales and Order Support, Back Office, Customer Management Effectiveness
Customer Retention: Loyalty and Churn Management, Back Office, Customer Management Effectiveness, Convergent Rating, Charging and Billing
HR Solutions
HR Business Process Outsourcing: Recruiting and Resourcing, Compensation, HR Administration, Payroll Benefits, Organizational Development, Learning, Workforce Intelligence, Enabling Services
Recognition and Awards
Convergys has been recognized with a number of prestigious awards from 2001 to 2009.[2] Its current awards include:
- InformationWeek 500 - Top 10 Companies for Innovative Use of Technology
- Fortune - Most Admired Companies (for 9 years running)
- Fortune - Most Admired Company in Diversified Outsourcing
- KLD Domini 400 - Top 400 Companies that Demonstrate Leadership in CSR
- Training Industry Inc - Top 20 Most Influential Training Professionals
- CRM Magazine - Outsourcing Services - Service Leader Award
References
See also
External links
