Type: Public
On the web: http://www.convergys.com
Employees: 70,000
Employee growth: 16.7%

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR unit to NorthgateArinso in mid-2010. Convergys was formed as a division of Cincinnati Bell and spun off in 1998.

Key numbers for fiscal year ending December, 2010:
Sales: $2,203.4M
One year growth: (22.1%)
Net income: ($53.2)M

Officers:
Chairman: Philip A. Odeen
President, CEO, and Director: Jeffrey H. (Jeff) Fox
CFO: Earl C. Shanks

Competitors:
Accenture
Sitel Worldwide
TeleTech

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