Hotel manager

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This article is about hotel management in practice. For academic study of hotel management, see Hospitality management studies and Hospitality industry.

A hotel manager or hotelier is a person who handles the everyday function and management of a hotel. Larger hotels often have management teams, instead of individual managers, where each member of the group begins to specialize on a certain area of interest.

Occupational tasks

Some of the responsibilities of a hotel manager include:

• Organizing and directing the hotel's services
  • Rooms
    • Front Office
      • Concierge
      • Reception
      • Reservations
      • Guest Service
    • Housekeeping
      • Floors
      • Laundry
      • Public Area
  • Catering
  • Entertainment
  • Engineering
• Controlling budget and formulating financial plans
  • Financial
• Promoting the business
  • Marketing
  • Sales
• Achieving profit and expense goals
• Meeting with customers, contractors and suppliers
• Hiring, training, reviewing and overseeing staff members
  • Human Resource
• Attending to problems or customer complaints and comments
• Addressing maintenance and upkeep
• seeing to accommodations regular replacement and refurbishing
  • furniture, carpet, linens
• meeting safety, health and licensing regulations
  • Security

Background and Training of a Hotel Manager

• Experience
  • 3–5 years of experience in hotels at increasing levels of responsibility is desireable
  • experience should include all phases, departments and shifts of hotel operation
  • experience should include hotels in tourist areas as well as business hotels, specialized markets, etc.

• Training
  • American Hotel and Lodging Association (AHLA) provides training courses recognized worldwide
  • Training towards Certification in various hotel management departments is available through AHLA
  • Certified Hotel Administrator (CHA) is one of the highest Certification through AHLA, indicating that a Hotel Manager certified as a CHA is capable of running any hotel profitably and with high guest satisfaction

External links

• Personal stories of getting hotel industry certificates successfully
• http://www.ei-ahla.org/content.aspx?id=112 Professional Certification

For all levels of hotel professionals