| Type | Private |
|---|---|
| Industry | Shipping |
| Founded | 2001 |
| Founder(s) | Eric Mautner |
| Headquarters | New York City, New York, United States |
| Key people | Jeff Boyd (President), Alicia Alvarado (Director of Operations) |
| Products | Luggage shipping |
| Website | www.luggagefree.com |
Luggage Free is a shipping company specializing in worldwide baggage shipping.
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Founded in 2001 and launched in 2003, Luggage Free was created in response to new federal regulations requiring all bags to be thoroughly inspected at airports[1] and mounting customer dissatisfaction with commercial airline baggage handling.[2] The number of bags the company ships doubled each year from 2004 to 2007, with shipments reaching around 40,000 in 2007.[3]
As the global economy sputtered in 2008, with fewer people traveling and relying more heavily on carry-on luggage, Luggage Free’s growth slowed.[4] With the economy, traveler numbers and baggage mishandling rates on the rise in 2011, luggage shipment growth is again approaching pre-2008 levels.[5]
Luggage Free uses a network of agents to retrieve luggage from a client’s location at a specific time and then wraps the luggage in plastic protective packaging.[6] Luggage Free prices by the weight of the shipment.[6]
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