Broadstripe is a Missouri-based telecommunications/cable provider servicing communities in Washington, Maryland, Oregon and Michigan. Founded in 1997, the company is currently ranked among the twenty largest cable providers in the U.S.
In June 2008, Millennium Digital Cable officially changed its name to Broadstripe. Since then, the company introduced a new leadership team made up of a number of telecommunications industry veterans. According to an August 2009 article in the St. Louis Business Journal[1], Broadstripe spent nearly 20 million dollars upgrading their network and overhauling customer care operations.
Broadstripe serves approximately 100,000 customers, offering both basic and premium cable television services. Broadstripe also offers subscribers a full spectrum of Internet access options with its CableSpeed High-Speed cable modem service.
On August 6, 2009 Broadstripe launched “Broadstripe Forever,” the first-ever Lifetime Price Guarantee to include video (cable), internet and phone. Customers can lock in a monthly rate of $130 for all three services.
The company is organized into three geographic regions: Mid-Atlantic (Regional Office: Maryland), Central (Regional Office: Michigan), and Northwest (Regional Office: Renton, Washington).
Executive Team
Gustavo Prilick, Chief Executive Officer
Tony Lent, Chief Commercial Officer
Chad Coben, Chief Financial Officer
David Irons, Executive Vice President/General Manager of Pac West operations
Debra Wood, Executive Vice President - Finance Operations
Tamara Shelman, Senior Vice President - Customer Care
Criticism
Out of 25 reviews on the website Broadband Reports, Broadstripe has 19 negative reviews and 3 positive reviews.[2] It also garners a rating of 1.5 out of 5 stars on Yelp[3]. Reviewers cite lack of baseline privacy, slow speeds, lost packets, frequent connection drops, and limited customer support hours as reasons for displeasure.
Like many cable providers, Broadstripe has also been criticized for monopolizing many apartment complexes in the city of Seattle, Washington by way of exclusivity contracts. Under the contracts, Broadstripe is the exclusive cable provider and residents cannot use anything else, allowing no room for competition.[4][5][6]
Bankruptcy
On January 2, 2009, Broadstripe filed for Chapter 11 bankruptcy protection.[7] Broadstripe officials have publicly stated that the company will emerge from bankruptcy before the end of 2009.
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