N.E.W. Customer Service Companies, Inc.

Type: Private
On the web: http://www.newcorp.com
Employees: 1,200

N.E.W. can make your broken items work like new again. N.E.W. Customer Service Companies offers extended service contracts and buyer protection plans for major financial services firms, manufacturers, retailers, and utilities companies in the US, serving some 150 million consumers annually. N.E.W.'s contracts cover jewelry, appliances, consumer electronics, and computer peripherals and guarantee service for the life of the extended warranty. The company has a network of service providers throughout the nation to help repair or replace broken items. It also offers account management and marketing services to its clients. Berkshire Partners and Freeman Spogli together own about 65% of N.E.W.

Key numbers for fiscal year ending 2007:
Sales: $75.5M

Officers:
Chairman: Fred Schaufeld
President and CEO: Anthony P. (Tony) Nader
EVP: Martin Bloom

Competitors:
Domestic & General Group
Teleplan International
Warrantech