| Type | Private limited company (Ltd.) |
|---|---|
| Founded | 1999 |
| Headquarters | Amman, Jordan |
| Key people | industry = Communications Services |
| Products | mobile services |
Orange Jordan is a Jordanian public mobile telephone network operator, and is the operator of the mobile communications license granted to Jordan Telecom.
The company was first registered on 21 September 1999, with an aim to build a mobile communications network to serve the Hashemite Kingdom of Jordan, and has launched full public service across the Kingdom on 15 September 2000.
The mobile operator was called MobileCom until it was rebranded in 2007.[1]
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Upon privatization on 23 January 2000, Jordan Telecom Group was 60% owned by Jordan's government. The remaining 40% of the group's shares were owned by JITCO Investment Group, a holding company consisting of France Telecom (88%) and the Arab Bank (12%).
In 2009, Orange Jordan offered higher ADSL speeds to its Jordanian customer to reach 4 Mbit/s and 8 Mbit/s. However, there has been a public outcry to Orange Jordan to enhance its already offered Internet speeds of 1 Mbit/s and 2 Mbit/s.[2] This public call was caused by customers' accumulating bad experiences with the quality of Internet services which has been blogged about and commentated by huge numbers of viewers. For example, in July 2008, the differences between the actual and advertised speeds led Naseem Tarawnah to complain about it in a blog post.[3] Another blogger was dissatisfied with the download cap placed on all of the Orange Internet offered speeds as when the customer reach the download limit, his/her Internet speed will tremendously drop until the next billing cycle.[4] Dissatisfaction with pricing Orange Internet lines was highlighted in another post [5] especially when compared with offers in other countries. An open letter was also recently posted by a customer with the frustration he is having with the service in general, as it seems Orange in Jordan is not doing a good job at all [6]
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