Private Health Insurance Ombudsman
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Private Health Insurance Ombudsman
The Private Health Insurance Ombudsman[1] is an Australian Government agency but acts independently of the Government in dealing with complaints and reporting[2]. The role and functions of the office are contained in Sections 230- 256 of the Private Health Insurance Act.[3]
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Role and functions
The office protects the interests of people who are covered by private health insurance by investigating complaints and assisting in the resolution of complaints[4]. It also publishes independent information about private health insurance and the performance of health funds[5]. According to the Australian Government's website, the ombudsman "provides private health insurance members with an independent service for health insurance problems and enquiries."[6]
The office is a government agency whose main role is to protect the interests of people covered by private health insurance.[7] The office is committed to that role.[8]
The office has stated that it expects to fulfill this role by handling complaints in a high quality manner; by providing information and advice to consumers; and by providing information, advice, and recommendations to the Government.[9]
History
The office was originally called the Private Health Insurance Complaints Commission (PHICC) and was established on 4 March 1996.[10] The name was changed to Private Health Insurance Ombudsman in 1998 [11]
Ombudsman officeholders
Ms Samantha Gavel was appointed Ombudsman on 1 April 2008 for a three year term.[12] As of February 2012, Ms. Gavel still holds the office.[13]
Notes and references
- ^ Private Health Insurance Ombudsman (PHIO)
- ^ Health Directory
- ^ Private Health Insurance Act
- ^ Private Health Insurance Administration Council website, retrieved 20 February 2012
- ^ PHIO's Annual Reports
- ^ Australian Government site
- ^ Statement of Expectations from Australian Minister of Health Nicola Roxon, 25 May 2009
- ^ Statement of Intent from Samantha Gavel, 9 July 2009, in response to Nicola Roxon's Statement of Expectations
- ^ Statement of Intent, 9 July 2009
- ^ Australian Senate: THE REVIEW OF THE HEALTH LEGISLATION (PRIVATE HEALTH INSURANCE REFORM) AMENDMENT ACT 1995
- ^ 1999-2000 Budget Department of Health & Ageing Outcome 3
- ^ Media Release: Minister for Health & Ageing
- ^ Ombudsman's website, retrieved 20 February 2012
External links
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