"Standard of service" (SoS) is used in Asset Management to define the level of service that an asset system will provide.
They can be used to:
- Inform customers of the service to be offered,
- Develop Asset Management strategies to deliver the required Standard of service,
- Measure performance against the defined standard of service,
- Identify the costs and benefits of the services offered,
- Enable customers to assess the suitability, affordability and equity of the services provided.
The SoS should be objectively measurable, so that performance can be audited effectively, and provide a sound foundation for Asset Management
See also
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