Sweethearting

This article may require cleanup to meet Wikipedia's quality standards. (Consider using more specific cleanup instructions.) Please help improve this article if you can. The talk page may contain suggestions. (April 2010)

Look up sweetheart in Wiktionary, the free dictionary.

Sweethearting is a term used in the retail loss prevention industry to mean intentional margin loss/shrink through employee theft at the cash register. Sweethearting is the most common type of employee theft.^[1]

Sweethearting is unauthorized giving-away of merchandise without charge to a "sweetheart" customer (e.g., friend, family, fellow employee) by the fake scan or ring-up of merchandise by the cashier. Employees operating cash registers can create numerous ways to sweetheart^[2]:

• Scan avoidance
• Price overrides
• Refund fraud, gift card fraud
• Void fraud
• Invoicing scams

Sweethearting can be difficult to detect. Common countermeasures include use of CCTV surveillance cameras and security guards checking customer receipts at exits.

References