Incorporated:1981
NAIC: 334119 Other Computer Peripheral Equipment Manufacturing
VeriFone Holdings, Inc., is a leading provider of technology that enables electronic payment transactions. Along with point of sale (POS) software and terminals, the company provides systems that process a variety of payment types including signature and PIN-based debit cards, credit cards, contactless, smart cards, prepaid gift and store-value cards, electronic bill payment, check authorization and conversion, signature capture, and electronic benefits transfer. VeriFone's customers include global financial institutions, payment processors, petroleum companies, large retailers, government organizations, healthcare companies, quick service restaurants, and independent sales organizations that resell VeriFone's products and services. The company changed ownership several times during the late 1990s and early years of the new millennium. Hewlett-Packard Co. acquired the company in 1997 and then sold it to Gores Technology Group in 2001. Private equity firm GTCR Golder Rauner bought a controlling interest in VeriFone the following year. The company launched a second initial public offering in April 2005.
William Melton already had more than a decade of experience in payment processing before founding VeriFone in 1981. Ten years earlier, Melton had founded Real-Share, Inc., in Hawaii, a pioneer in the use of computers and other database and telecommunications systems for check authorization and guarantees. In 1980, Melton sold Real-Share to TeleCheck Services, later part of First Financial Management Corporation for some $3 million and used this money to start up VeriFone in Honolulu the following year. Initially, the company provided retailers with access to information on people known to have written bad checks. The company started at the local level, but soon spread throughout the islands. Part of Melton's operating philosophy was to place his sales and support staff close to the company's customers. To maintain contact among his widely dispersed employees, Melton turned to the nascent networking and portable computer industries, outfitting the company with early e-mail messaging and online database capabilities.
A development in the still-young credit card industry, however, caused Melton to change the focus of the company. The use of credit cards first became widespread during the 1970s. By the beginning of the 1980s, the major credit card companies began seeking methods to reduce processing costs and losses due to fraud. In 1981, Visa and MasterCard began offering merchants discounts on their transactions if they agreed to use newly developed automated transaction technology for all credit card purchases greater than $50. This move opened the way for the creation of an industry devoted to producing POS authorization systems. Early systems typically had starting prices of $900.
VeriFone introduced its first POS product in 1982. By slashing operating costs and lowering manufacturing costs by outsourcing production, VeriFone brought its first system to the market at $500. In financing this effort, Melton received help from Lexis-Nexis founder William Gorog, who had sold that company and founded Arbor International to produce credit card authorizations systems under contract for Tymnet. When Tymnet management decided not to pursue the POS market, Gorog agreed to finance VeriFone with letters of credit. He next brought VeriFone in contact with a venture capital firm for additional financing. In return, Arbor received the right to sell VeriFone products east of the Mississippi.
Working with Visa, VeriFone quickly captured a strong share of the POS market. In 1984, however, the company took a major step toward achieving industry dominance with the introduction of its ZON credit card authorization system, which, taking advantage of improvements in processor speeds and the lowering cost of both processors and memory, cost as little as $125, making it easier to convince retail merchants to install the system in their stores. The following year, the company's revenues grew to $15.3 million, earning a net profit of $864,000. In that year, VeriFone moved its headquarters to Redwood, outside of San Francisco, to be closer to that area's software and hardware engineering talent pool, as well as to its customers and investors.
The company doubled revenues, to about $30 million, in 1986. But VeriFone's products were beset by quality problems, the company was barely producing profits, while in constant need of new financing, and investors were critical of the company's management. As one early investor told The New York Times, VeriFone was led by "management by reactive panic mode." The venture capitalists behind VeriFone urged Melton to bring in a new president and CEO.
Melton chose Hatim A. Tyabji. Born in Bombay, India, Tyabji had moved to the United States at the age of 22 to attend graduate school, eventually earning two graduate degrees. Tyabji joined Sperry Corporation as a junior project manager, but in 13 years rose to become president of information systems products and technologies. When Sperry was bought up by Burroughs Corporation, forming Unisys Corporation, Tyabji decided to leave. Named president and CEO of VeriFone, Tyabji worked to turn the company around. Quality problems were quickly addressed; by 1988, Tyabji moved to create manufacturing as a core competency, opening VeriFone's first manufacturing plant in Taiwan. The company also acquired Arbor International, for an exchange of stock, giving it full control of marketing and sales of its products. Tyabji sought to transform the company into Melton's original vision of a virtual operation. Laying down a corporate philosophy, Tyabji encouraged the growth of the company's computer network, outlawing paper-based communications and mandating that employees make constant use of the network's e-mailing and database functions. Employees and operations were placed close to the company's customers, enabling Tyabji to institute what the company calls its "culture of urgency," allowing for 24-hour-per-day product development and sales and marketing efforts.
By January 1988, VeriFone controlled more than 53 percent of the POS systems market. Revenues had reached $73.4 million, with net earnings of more than $6 million. The following year, the company increased its dominance in the industry with the purchase of the transaction automation business of Icot Corporation, then second in the market with a 20.5 percent share. The acquisition boosted VeriFone's revenues to $125 million. By then, VeriFone had entered the international market, starting with Australia in 1988 and placing its millionth ZON system in Finland in 1989. Tyabji added chairman to his titles after Melton retired from the company in 1989, taking a seat on the company's board.
VeriFone went public in March 1990, raising more than $54 million. As the credit card industry matured, VeriFone pushed to install its systems into new markets, such as restaurants, movie theaters, taxis, and fast food restaurants, while developing software capacity to bring its systems into the health care and health insurance markets and to government functions, such as state welfare systems. International sales also began to build, as use of credit cards became increasingly accepted in foreign markets. VeriFone was also building its global operation, opening facilities in Bangalore, Singapore, England, Dallas, and Ft. Lauderdale, in addition to its Hawaii and California facilities. Rolling out its Gemstone line of transaction systems, which added inventory control, pricing, and other capabilities, VeriFone was aided by announcements from Visa and MasterCard that the companies would no longer provide printed warning bulletins, while requiring merchants to seek authorization for all credit card transactions by 1994.
These moves further stimulated demand for VeriFone's products. Revenues jumped from $155 million in 1990 to $226 million in 1992. By then, VeriFone had placed its two millionth system (in Fouquet's restaurant, near Paris, in 1991); by 1993, VeriFone systems were in place in more than 70 countries, including its three millionth system, in Brazil, representing the company's expansion in the Latin American market. International sales, which had contributed less than 10 percent of revenues before 1990, now accounted for more than 30 percent of the company's nearly $259 million in annual revenues.
New opportunities arose as banks began rolling out debit cards in the mid-1990s. VeriFone was quick to launch itself into this new market, producing terminals designed with key pads for customers to punch in their PIN numbers. But as the domestic credit and debit card markets neared saturation, VeriFone made ready to launch itself in new directions. While continuing its international expansion, topping four million installed systems in 1994, and maintaining its manufacturing capacity, doubling production capacity with a new plant near Shanghai in China in 1994, VeriFone had already evolved its primary focus to producing software applications, offering vertically integrated systems solutions, including applications for standard computer operating systems.
VeriFone moved to take the lead in the coming smart card revolution, teaming up with GemPlus, a France-based maker of the cards, and MasterCard to form the joint venture SmartCash. Smart cards replaced the magnetic stripe of typical credit cards with tiny processors. The chips, which could contain as much as one megabyte of RAM, could be encoded with a variety of information, such as the amount of money available to the cardholder. Purchases made using a smart card were automatically deducted from the holder's account. Transactions were immediate, require no authorization, and thus enabled the card to be used in low denomination purchases that would be too expensive or time-consuming with the typical credit or debit card. In addition, smart cards could be encoded with much more information, including a person's health insurance information, as well as that person's various credit card accounts.
To place the company close to technological developments in France and the rest of Europe, VeriFone opened its Paris research and development center in 1994. The company launched its smart card in May 1995. The company introduced its Personal ATM, a palm-sized smart card reader capable of reading a variety of smart card formats, in September 1996, with the product expected to ship in 1997. Among the first customers already signed to support the P-ATM were American Express, MasterCard International, GTE, Mondex International, Visa International, Wells Fargo Bank, and Sweden's Sparbanken Bank. Contracts for each called for the purchase of a minimum of 100,000 units; the total market potential for the device was estimated at more than 100 million households. In addition, VeriFone began developing smart card readers to supplement and eventually replace its five million credit and debit card authorization systems.
In 1995, VeriFone began the first of its aggressive steps to enter an entirely new area, that of Internet-based transactions. In May 1995, the company partnered with BroadVision Inc., a developer of Internet, interactive television, computer network, and other software, to couple VeriFone's Virtual Terminal software--a computer-based version of its standard transaction terminal--with BroadVision's offerings, thereby extending VeriFone's products beyond the retail counter for the first time. In August 1995, however, VeriFone took an even bigger step into the Internet transaction arena, with its $28 million acquisition of Enterprise Integration Technologies, developer of the S-HTTP industry standard for safeguarding transactions over the World Wide Web. VeriFone followed that acquisition with a $4 million investment in William Melton's latest venture, CyberCash Inc., also working to develop Internet transaction systems.
By 1996, VeriFone was ready with its Payment Transaction Application Layer (PTAL) lineup of products, including the Virtual Terminal interface for merchants conducting sales with consumers; Internet Gateway or vGATE, to conduct transactions between merchants and financial institutions; and the Pay Window interface for consumers making purchases on the Internet. After securing agreements from Netscape, Oracle, and Microsoft to include VeriFone software in their Internet browsers, VeriFone and Microsoft announced in August 1996 that VeriFone's virtual point of sale (vPOS) would be included in the Microsoft Merchant System to be released by the end of the year. VeriFone's announcement of the P-ATM, able to be attached as a computer peripheral, wedded the company's smart card and Internet transaction efforts.
The success of these ventures depended on the long-term acceptance of the new technologies, and VeriFone faced powerful competition as the industry struggled to achieve international standards and specifications. However, with Hatim Tyabji leading the company in its culture of urgency, VeriFone hoped to become as ubiquitous on the screen as it had become on the store counter. During the late 1990s, "transaction automation," as the company called its industry, would become increasingly less reliant on physical products and instead turn to a virtual realm where cash would perhaps become obsolete. VeriFone was at the forefront of this transition, shifting its own emphasis from manufacturing hardware to designing complete software solutions.
While technology was changing at breakneck speed during the late 1990s, VeriFone worked to stay ahead of the game. Its position in the burgeoning industry and strong revenue growth made it an attractive takeover target for Hewlett-Packard Company (HP). At the time, HP was looking to tap into Internet commerce and believed VeriFone could be its next cash cow. Thus HP made a $1.3 billion play for VeriFone and completed the deal in 1997. Tyabji retired shortly thereafter, leaving Robin Abrams--the first woman to head VeriFone--at the helm.
As a division of HP, VeriFone continued to develop new products and services. The company launched its Omni 3200 payment terminal in 1999 and it quickly became its best selling terminal to date. The group also developed an integrated payment solution and a new global payment platform.
While VeriFone's future looked bright, the company began to face challenges in the new millennium. Profits began to suffer as intense competition and ever-changing technology demands ate away at its bottom line. With VeriFone's market share falling, many analysts began to speculate that its union with HP had been a mistake. Sure enough, HP announced a major restructuring effort in 2001. As part of its reorganization, it sold the VeriFone division to buyout firm Gores Technology Group, which was led by Douglas G. Bergeron. Bergeron summed up his thoughts on HP's management of VeriFone in a September 2001 Bank Network News article claiming, "They gummed it up with H-P bureaucracy and sucked the entrepreneurial oxygen out of it."
Under Bergeron's leadership, VeriFone quickly returned to profitability by focusing on its POS products and services. During 2002, Bergeron and venture capital firm GTCR Golder Rauner LLC recapitalized VeriFone. When the dust settled on the deal, Bergeron was left as the company largest private investor while GTCR retained a controlling interest. VeriFone Holdings, Inc., was created to oversee the operations of VeriFone Inc.
With the changes in management behind it, VeriFone was left to focus on the future. VeriFone began to tap into the quick service restaurant and drive-thru industry in 2003 as fast food establishments began to allow customers to pay with credit and debit cards. The company also launched several new versions of its Omni payment terminal, worked to shift Food Stamp benefits from a paper-based system to an electronic benefits transfer program, and partnered with McAfee to develop virus protection for POS payment terminals.
Bouyed by strong sales and profits, VeriFone launched an initial public offering on the New York Stock Exchange in April 2005. The company also launched its MX870, a new secure payment product for multi-lane retailers with video and sound that allowed for branding, promotion, and advertising at the POS terminal. VeriFone had recovered from the problems it experienced as a division of HP. Keeping up with technological demands while fending off competitors remained at the forefront of VeriFone's strategy. With a strong hold on the U.S. market, VeriFone management hoped to increase its overseas market share in the years to come.
Principal Subsidiaries
VeriFone Inc.
Principal Competitors
Hypercom Corporation; Ingenico S.A.; NCR Corporation.
Further Reading
Alva, Marilyn, "VeriFone Holdings San Jose, California; Supplier of Electronic Payment Gear Cashes in on Cashless Trend," Investor's Business Daily, November 7, 2005.
"An ATM in Every Home Is VeriFone's Platform," Bank Network News, October 11, 1996.
Beltran, Luisa, "VeriFone IPO Sputters," TheDeal.com, May 2, 2005.
Daly, James J., "Out of the Box," Credit Card Management, November 1995, pp. 102-108.
Daniels, Jeffrey, "Payment Systems Firm VeriFone To Go Public in $56 Million Offering," Investor's Daily, March 2, 1990, p. 28.
Epper, Karen, "Money Creators: Point of Sales Pioneers Setting Sail on the Internet," American Banker, February 10, 1995, p. 14.
Fitzgerald, Kate, "VeriFone, HP Duo Focuses on Net," Card Technology News, July 12, 1998.
Freedman, David H., "Culture of Urgency," Forbes, September 13, 1993, p. 25.
"Gores Relinquishes VeriFone Control," Bank Network News, June 20, 2002.
"H-P to VeriFone: Start Packing," Credit Card Management, June 1, 2001.
Kutler, Jeffrey, "Terminal Maker Stakes Future on the Net," American Banker, December 5, 1995, p. 5A.
------, "VeriFone's Unconventional Chief: 'Lucidly Crazy,'" American Banker, April 20, 1995, p. 12.
Louis, Arthur M., "No Place to Call Home: VeriFone Is a "Virtual' Workplace," San Francisco Chronicle, October 22, 1996, p. C1.
Nee, Eric, "Hatim Tyabji," Upside, September 1996, pp. 84-93.
Pollack, Andrew, "Company's Rise Is Built on Credit," New York Times, August 3, 1990, p. D1.
"A Rejuvenated VeriFone Faces a Sluggish Market," Bank Network News, September 20, 2001
Taylor, William C., "At VeriFone It's a Dog's Life (And They Love It!)," Fast Company, June 6, 1996.
— M.L. Cohen; Updated by Christina M. Stansell
