Business Communication

2 Why do managers study motivation and behavior?



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In my experience it's in the hope of learning to control staff without actually studying their own staff's personal motivation and behaviour. I've never actually noticed these studies working very well. It certainly gets them out of the office and off to a seminar and decent lunch - with drinks afterwards, given luck - and gives the business owners the impression management is taking the job seriously, but results among staff tend to be minimal. But then, staff get to be rid of the manager for a day or so, which frequently raises morale no end. The best managers communicate with and empathise with their staff. I always found that works.