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12 As a help desk technician list some five good detective questions to ask if user calls to say that their PC wont boot.?
Wiki User
∙ 14y ago
Before diving into the more technical stuff, first check the easy fixes.
1. Is the power switch on the back of the computer turned on.
2. Is the power cord plugged into the back of the computer.
3. Is the power cord plugged into the wall.
4. Does the wall outlet have power to it.
5. Check the voltage selection switch to make sure that it is set for 115v (for US)
Wiki User
∙ 14y ago
Wiki User
∙ 11y agoIs it plugged into the mains.
Is there power to the machine.
Does the machine actually start when you switch it on.
Does it pas the POST (Power On Self Test) function.
Is the hard-drive spinning.
Wiki User
∙ 15y agoThe first thing asked is always the most obvious of Questions.
1) Is the Computer plugged in?
2) Are all the Connections properly connected?
3) And the worst of all, but knowing some people: Have you turned the Computer on?
Some people think a computer should just turn on once it's plugged in.
Sometimes a computer won't boot because it got fried, so ask if the Computer is plugged into a surge Protector and if there were any electrical storms recently.
It could also be because of a Virus, there are many reasons why a PC won't boot...
Wiki User
∙ 14y agoIs the computer plugged in?
When did this first happen?
Were there any unusual behaviors before this happened? What has changed recently?
How old is the computer?
Will the computer not turn on AT ALL (no lights/fans/noise), or does it turn on with no video (black screen) and make no noise?
If it turns on and makes noise, what is the noise?
Is there anything onscreen, and if so, what?
Just a few examples. In general you can condense any troubleshooting situation down into the PAIR process:
Probe, Analyze, Inform, Repair
Probe: Ask questions to find out what, exactly, is happening.
Analyze: Analyze the information to form a hypothesis on what has gone wrong and how to fix it.
Inform: Inform the customer of your hypothesis and propose a solution.
Repair: Once agreed, attempt the solution and see if the problem is repaired. If not, repeat.
Wiki User
∙ 9y agoOne good question to ask is if all the cables are plugged in. Another question to ask is if there are any lights that are on.
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A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities Where would the technician set the boot order for the PC?
BIOS
While troubleshooting a computer a technician notices that the computer will not boot normally but it can boot into Safe Mode What is the most likely cause of the problem?
A driver
An inexperienced user reports that the computer is broken After working with the customer for some time the technician is still unable to get the computer to boot the OS?
May be the OS has been lost/erased/deleted and you might need to Reinstall a OS
What is the different between a hard boot and a soft boot?
A hard boot, or cold boot, involves turning on the power with the on/off switch, A soft boot, or warm boot, involves using the operating system to reboot.
What is the difference between hard boot and soft boot?
A a soft boot takes the intials steps if a hard boot doesnt happen.. A hard boot initializes the processor and clears memory
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities Where would the technician set the boot order for the PC?
BIOS
A technician fails to successfully boot a computer into Safe Mode The technician then successfully boots the computer using a Windows boot disk What is the most likely cause of the problem?
hard drive failure
What boot devices would a technician use for RIS?
over the network
A technician updated a video driver and now it is impossible to interpret any information on the screen How can the technician boot the computer so that the driver can be fixed?
Boot from BIOS n use VGA mode only
A technician has a computer that is unable to boot windows XP properly the technician has decided that it necessary to attempt a repair of XP which utility will be run if the technician selects repair?
Recovery Console
While troubleshooting a computer a technician notices that the computer will not boot normally but it can boot into Safe Mode What is the most likely cause of the problem?
A driver
Where would a technician set the boot order for a PC if he is using CD-Rom?
BIOS
Which utility will be run if the technician selects repair xp from the boot disk?
windows recovery console
A technician has a computer that is unable to boot Windows XP properly The technician has decided that it is necessary to attempt a repair of XP Which utility will be run if the technician selects R?
The Windows Recovery console: http://support.microsoft.com/kb/314058
Which utility will be run if the technician selects Repair XP from the XP boot disk?
windows recovery console
A user reports that a Windows XP system is unable to boot properly How can the technician advise the user to boot into Safe Mode?
Reboot the system, press and hold F8 until a menu is displayed, and then select Safe Mode
What should the technician do first after upgrading the video driver and the computer will not boot properly?
start the computer in safe mode and roll back the driver
