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Information Technology (IT) is a critical part of the business process that can require technical competence beyond the scope of the current management. In this case, a third party should manage the IT function. Here are some of the reasons why outsourcing is a better choice for managing the IT department, rather than maintaining IT internally: IT costs become more visible as all billable hours must be accounted for Outsourced services are utilized as needed, and organizations pay only for what services are actually used An outsourced IT department can reduce costs by utilizing its extensive knowledge base of various IT specialists, as opposed to an organization maintaining a comprehensive in-house staff Outsourced companies make performance reports and measurements available to their clients Communications between business functions improve at all levels and ensure that IT resources are not being misused Outsourced companies can provide 24x7 support at a fraction of the cost Outsource staff tend to drive planning and budgeting improvements Service Level Agreements (SLAs) can be established Staffing levels can be adapted quickly to client requirements, thereby avoiding gaps due to attrition, business growth or economic downturns IT consultants are fully trained on the latest technologies Retention of technically qualified in-house personnel is more difficult when external job opportunities are rapidly changing Continuous IT support coverage without having to rely on only one or two key people Outsourced services use established standards for equipment and software requirements, saving time and money Outsourced services use approved lists of reliable vendors, which improves the quality of goods and services received Client management can concentrate on core competencies and revenue generating activities, while leaving technology management to IT professionals Management of non-essential core functions is transferred to the outsourcer

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16y ago
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11y ago

information systems help to achieve competitive advantage by giving information about the competitive forces of the market which will help the company to develop their product, service and capabilities better than their competitors and they will be able to provide good and service to the customers in a better cheaper and faster way.

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12y ago

A very complex question. I will try to sum it up.

1. Information Sharing.

You can get information directly from your supplier and can send information to your customers. This allows for a more developed, and efficient supply chain.

Large companies may have several departments working on similar or duplicate projects. By improving informational flow within a company, departments can do their job better, and avoid costly and unneeded work.

2. Data Retainment.

You can easily retain data in databases. Things such as customer data, purchasing and supply history.

3. Informational Analysis.

You can easy use the data in databases to create customer profiles, purchasing patterns, marketing forecasts and strategies, etc.

4. Operational Efficiency.

You can improve information flow and eliminate excess tasks. You can save time through better communication channels. Basically, you can improve operations and potentially lower costs.

There is way to much to detail here. There are entire classes and books devoted to the subject.

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11y ago

how organizatin can competitive advantage

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Q: How organization can gain competitive advantages?
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