How can you best present a complaint to continental airlines?
Continental Airlines has legally merged with United Airlines and
is a member of Star Alliance Global Network.
P.O. Box 4607
Houston, Texas 77210-460
1600 Smith Street
Houston, Texas 77002
Telephone: (713) 324-2950
Toll-free phone: (800) 932-2732
Fax: (713) 324-2687
Continental Airlines, Inc.
900 Grand Plaza Drive NHCCR
Houston, TX 77067-4323
Telephone: (800) 932-2732 and press 0 twice.
Fax: (713) 652-4997
Note: Please see this Continental Airlines page for
specific instructions on how to handle your lost/damaged baggage
and missing property claims: Damaged, Delayed, Lost Baggage and
Continental Airlines Baggage and Lost and Found
Baggage Resolution Service Center
611 Lockhaven Drive
Houston, TX 77073
Telephone: (800) 335-BAGS (800) 335-2247
Online baggage tracking
Lost and Found
How to get through to an operator:
Dial (800) 932-2732. Press 0 followed by 0.
When Operator fails to serve you, Go directly to CEO Jeff S.
If this is dire in getting corporate attention, Write Directly
to CEO and COO of Continental at jeff.smisek@COAIR.com
and COO at firstname.lastname@example.org
Explain and tell your story and whom you already talked to and
how dissatisfied with the service the CO offered you.